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DWP report received notification text

BrettW
BrettW Member Posts: 607 Pioneering
Well it seems that the DWP are doing a rather good job of keeping me informed about the process of my PIP claim.

Had the telephone assessment yesterday and just received a text notification to say that they have received the report from the assessor and I just have to wait now for the decision (can be up to 8 weeks according to text)

I'm quite impressed that even with everything going on that the DWP have managed to keep me informed throughout the entire process so far :smile:

Comments

  • janer1967
    janer1967 Member Posts: 12,339 Disability Gamechanger
    That's great you can request a copy of the report now tho I would leave it a couple of days that is if you decide you want a copy 
    Here to help with my experience in hunan resources and employment rights 
  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @BrettW that's good news  you just have to wait now hope it went well I think it depends  where you live aswel its pretty good in wales when it goes right lol 
  • BrettW
    BrettW Member Posts: 607 Pioneering
    Thanks for that @janer1967 I will do. I'd like to see whats in the report because she actually mentioned a few things I presume she'd read off my medical report that even I wasn't aware of :) Will be interested to see if they have been mentioned in there
  • BrettW
    BrettW Member Posts: 607 Pioneering
    @lisathomas50 I'm in South Yorkshire but have no idea what the backlog is around here.
  • janer1967
    janer1967 Member Posts: 12,339 Disability Gamechanger
    Let us know how you get on 

    I am in south yorkshire too but my review was a couple years ago now 
    Here to help with my experience in hunan resources and employment rights 
  • BrettW
    BrettW Member Posts: 607 Pioneering
  • Adrian_Scope
    Adrian_Scope Posts: 8,091

    Scope community team

    That's a really quick turnaround for them to have received the report @BrettW, it does sound like everything has been very smooth with your PIP claim so far - thanks for keeping us all in the loop!
    Have you requested a copy of the assessment report?
    Community Manager
    Scope

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  • woodbine
    woodbine Community Co-Production Group Posts: 5,343 Disability Gamechanger
    @BrettW as above really give it till next week and ask for a copy of the assessment report (PR4), it should give you an idea of what the award will be,the DM usually goes with the report but not always, the report will have dots next to each descriptor add them up in each part to see how many points they have scored you in care and mobility.
    Good luck
    I am a person with epilepsy not an epileptic, my illness doesn't define me.
  • BrettW
    BrettW Member Posts: 607 Pioneering
    Phoned them this morning @woodbine they are sending it out to me :smile:
  • BrettW
    BrettW Member Posts: 607 Pioneering
    That's a really quick turnaround for them to have received the report @BrettW, it does sound like everything has been very smooth with your PIP claim so far - thanks for keeping us all in the loop!
    Have you requested a copy of the assessment report?
    @Adrian_Scope when I started the claim back in October they gave me the option of filling in the form electronically and returning it to them via a special upload link. 

    I received a text message the day after submitting it to confirm it had been received by DWP. I then got a text message at the beginning of January advising me of the date of the assessment followed by a letter a few days later.

    A couple of days before the assessment I received a further text reminding me of the assessment followed by a phone call later that day confirming the date and time as well as the name of the assessor.

    I had the assessment on Monday just gone (18th) and then the day after (yesterday) got a further message advising me that the DWP were now in receipt of the report.

    Regardless of whatever decision I receive I cannot fault the DWP in how they have conducted my claim.
  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @BrettW did you find it a lot easier doing it electronically 
  • BrettW
    BrettW Member Posts: 607 Pioneering
    @BrettW did you find it a lot easier doing it electronically 
    Would say pretty much the same as if filling in a paper form. One positive though is you get notification really quickly that they have received your form and you also don't have the extra worry of wondering if they got it or if its been lost in the post :smile:
  • woodbine
    woodbine Community Co-Production Group Posts: 5,343 Disability Gamechanger
    I doubt that it's easier online probably just more convenient, the copy of the assessment gets back to the dwp faster now as its sent by email, so usually it gets to them in 24 or 48 hours.
    I am a person with epilepsy not an epileptic, my illness doesn't define me.
  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @BrettW it won't be long before its all electronic lol 😆 
  • naila_007
    naila_007 Member Posts: 27 Connected
    If you dont mind me asking roughly how long after submitting your form did you receive notification of your assessment.  They have received my form and i got a text message last week if needs be someone will contact me for an assessment. Am based in North Manchester and my first claim.

  • BrettW
    BrettW Member Posts: 607 Pioneering
    naila_007 said:
    If you dont mind me asking roughly how long after submitting your form did you receive notification of your assessment.  They have received my form and i got a text message last week if needs be someone will contact me for an assessment. Am based in North Manchester and my first claim.

    I received the email confirming they had my form on 28th October @naila_007 - I recieved the text and letter for the assessment date the first week in January. I live in South Yorkshire so the time period you wait could be shorter or longer than mine
  • MarkM88
    MarkM88 Member Posts: 1,813 Pioneering
    I think the plan is to move PIP to be as much digital as possible for the future. 
  • Cher_Inactive
    Cher_Inactive Posts: 4,414

    Scope community team

    @BrettW Good luck with the outcome, I have my fingers crossed for you.
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  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @MarkN88 probably be alot easier and may help to spead up the process  
  • BrettW
    BrettW Member Posts: 607 Pioneering
    Thanks @Cher_Scope

    @MarkN88 It does speed up the submission but I think a lot of people would struggle with it in it's present form because it involves downloading the form, filling it in on either Word or PDF then uploading via a special website. If they integrate the form into the website then I think it would be a lot easier for people to do
  • woodbine
    woodbine Community Co-Production Group Posts: 5,343 Disability Gamechanger
    @MarkN88 probably be alot easier and may help to spead up the process  
    one doesn't always follow the other.
    I am a person with epilepsy not an epileptic, my illness doesn't define me.
  • MarkM88
    MarkM88 Member Posts: 1,813 Pioneering
    It’s deffo in the pipeline though. It was reported this week that they have learnt many things from the pilot and they want it rolled out later this year. However you wouldn’t be forced to use it, you would still get the option of paper based. 
  • BrettW
    BrettW Member Posts: 607 Pioneering
    I agree @MarkN88 I think it is inevitable that this method will be used more frequently in the future. 

    Like I said in my previous post I do think the system will need to be streamlined because people who are not particularly 'computer savvy' will struggle with it in its current iteration.

    I don't think its a bad idea because a big worry of a lot of people is whether their forms have actually been received by DWP and this problem is pretty much eliminated by using this method. I don't know how it currently works by submitting the paper based form because this is my first time claiming and I used the electronic method but I know with this method I have had multiple notifications by text and phone as to the progress of my application.

    Electronic submission is also a big improvement for DWP too because it massively reduces the amount of paperwork they have to deal with and cuts out certain steps they currently have to do like manually inputting receipt of paperwork onto their systems. 

    As long as this is implemented in a user friendly manner this should be a win win improvement for everyone concerned.
  • MarkM88
    MarkM88 Member Posts: 1,813 Pioneering
    My mum used the paper based system and it was alright for her. Me and a local charity put together the application with her and sent it off to the DWP on a Friday morning and the Monday after we had a text to say they had received it. Three weeks later she had the letter inviting her to assessment and that took place two weeks later. We also got the text when the report had been sent back to the DWP. 

    With the electronic version, did you have the option to upload all your supporting evidence? 

    When it came to providing information, did you have enough space to write what you needed or was it limited? 
  • BrettW
    BrettW Member Posts: 607 Pioneering
    @MarkN88 Yes there was plenty of space and there was also the option of adding supporting evidence
  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @BrettW as you said if it was made easier to do electronically it would be great as you said you received multiple notifications that give you peace of mind 

    It was talked about alot over the last couple of years glad they are actually trying it out I think it will help with  the prssures of the dwp

    Thanks for sharing your experience 
  • MarkM88
    MarkM88 Member Posts: 1,813 Pioneering
    BrettW said:
    @MarkN88 Yes there was plenty of space and there was also the option of adding supporting evidence
    That’s good to hear. Sounds good for people if they can handle using a computer. 
  • BrettW
    BrettW Member Posts: 607 Pioneering
    @lisathomas50 I think its the same with all organisations Lisa they want to make the most of current technology to help streamline their systems.

    Everybody is pushing to reduce their paper based records because electronic systems offer much more efficiency in terms of storage, sharing and speed
  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @MarkN88 as papper version i expect you could get help to do this but sounds a better way of dealing with things and if you accesed  help to do it may make it easier for the person helping I would hope 
  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @BrettW I totally agree its made alot of things easier in my opinion universal credit is all on line  you can tax your car and insure your car on line  and since the pandemic my drs surgery has gone on line and face time for some appointments 

    Shopping on line  has been around fir a whilst  so its worth a try I think if they can get things sorted and make it easier 😀 
  • wilko
    wilko Member Posts: 2,413 Disability Gamechanger
    The DWP are quick at keeping us informed about our PIP assessment progress, I had mine on a Thursday and received a text the following Tuesday the phone assessment was taken form the assessment company offices maybe that helped. I phoned for a copy of the assessment report ten days passed so rang again today and I was informed that it had not been sent and I was told it would be sent out today second class post allow ten day for delivery.
  • BrettW
    BrettW Member Posts: 607 Pioneering
    @lisathomas50 at some point in the future Lisa pretty much everything will be conducted online
  • BrettW
    BrettW Member Posts: 607 Pioneering
    Thanks for that @wilko I phoned and requested mine yesterday. The lady I spoke to on the phone said she was working from home and would have to phone into the office to request them to print it off but that hopefully it should have been sent out later that day second class post.

    Were you covered by Atos or Capita for your assessment if you don't mind me asking?
  • wilko
    wilko Member Posts: 2,413 Disability Gamechanger
    @BrettW, I am in Wiltshire so I think it was Atos, the lady was working from the company office when I asked her. My assessment was a change of circumstances hoping to be moved from standard living to enhanced on both as I need more assistance in daily living, I put my claim in just when the DWP was sending out award extensions, my award expired in April 2021 so I didn’t want to wait 6 months so sent in my application in September 2020. Good luck with your notification having the report will give us both an idea what the award may should be, if not we can start getting things ready for an MR if required.
  • BrettW
    BrettW Member Posts: 607 Pioneering
    Thanks for that @wilko

    I don't know which is worse to be honest waiting to get the assessment or waiting to get the decision. 

    Its a shame they didn't send out the report to you when you requested it first time as you'd at least have known by now whether your change of circumstances had been successful. 

    The reason I asked about which assessment company it was was because I noticed it took you a bit longer to get a confirmation text that DWP had received it than mine did and I wondered if maybe the timescales between to two assessment companies was slightly different.

    Anyway I've got my fingers crossed for you that you're successful 
  • wilko
    wilko Member Posts: 2,413 Disability Gamechanger
    @BrettW,  I had my text fairly quick considering 4 working days just annoyed the report wasn’t sent, but you, we and I have to be proactive in getting, sorting out our claims reports what ever nobody is going to do it for us.
  • BrettW
    BrettW Member Posts: 607 Pioneering
    @wilko You're right and the scary thing is how many people out there don't come to places like the Scope forums and are unaware of the steps they can take to help themselves in these situations?
  • BrettW
    BrettW Member Posts: 607 Pioneering
    edited January 22
    @wilko Just got my report looks like I'll be getting standard mobility and nothing for daily living.

    I scored 6 points on daily living and 8 points on mobility though there are a few points on the daily living part of the report where I think I should have scored points. I'll wait till I get the decision to see if they go with it and then make my decision as to whether I go for MR or not. I'm just pleased that the report at least is fairly accurate to the assessment I had
  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @BrettW have to see how it goes its up to the decision maker now 
  • BrettW
    BrettW Member Posts: 607 Pioneering
    Yeah. To be fair I wasn't expecting an enhanced rate on either part so I won't be upset if they just go with the report :smile:
  • lisathomas50
    lisathomas50 Posts: 4,603 Disability Gamechanger
    @BrettW if your happy with it see how things go you can always go for change of circumstances later on as they say you have your foot in the door 
  • Adrian_Scope
    Adrian_Scope Posts: 8,091

    Scope community team

    Hi @BrettW, that arrived quick! The decision maker doesn't always go with the assessment report so it's possible they'll find the extra two points to award you Daily Living. 
    Fingers crossed you're not kept waiting too long for a decision.
    Community Manager
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
  • MarkM88
    MarkM88 Member Posts: 1,813 Pioneering
    If you think you will want to challenge the decision, use this time to get a head start in writing your MR using the report you have received and then once you have the decision if you decide you want to put the MR in you already have it prepared. 
  • BrettW
    BrettW Member Posts: 607 Pioneering
    Thanks for the advice everyone

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