DWP report received notification text

MarkM88

My mum used the paper based system and it was alright for her. Me and a local charity put together the application with her and sent it off to the DWP on a Friday morning and the Monday after we had a text to say they had received it. Three weeks later she had the letter inviting her to assessment and that took place two weeks later. We also got the text when the report had been sent back to the DWP. 

With the electronic version, did you have the option to upload all your supporting evidence? 

When it came to providing information, did you have enough space to write what you needed or was it limited? 

BrettW

@MarkN88 Yes there was plenty of space and there was also the option of adding supporting evidence

Lisatho11987777

@BrettW as you said if it was made easier to do electronically it would be great as you said you received multiple notifications that give you peace of mind 

It was talked about alot over the last couple of years glad they are actually trying it out I think it will help with  the prssures of the dwp

Thanks for sharing your experience 

MarkM88

BrettW said:

@MarkN88 Yes there was plenty of space and there was also the option of adding supporting evidence

That’s good to hear. Sounds good for people if they can handle using a computer. 

BrettW

@lisathomas50 I think its the same with all organisations Lisa they want to make the most of current technology to help streamline their systems.

Everybody is pushing to reduce their paper based records because electronic systems offer much more efficiency in terms of storage, sharing and speed

Lisatho11987777

@MarkN88 as papper version i expect you could get help to do this but sounds a better way of dealing with things and if you accesed  help to do it may make it easier for the person helping I would hope 

Lisatho11987777

@BrettW I totally agree its made alot of things easier in my opinion universal credit is all on line  you can tax your car and insure your car on line  and since the pandemic my drs surgery has gone on line and face time for some appointments 

Shopping on line  has been around fir a whilst  so its worth a try I think if they can get things sorted and make it easier ? 

wilko

The DWP are quick at keeping us informed about our PIP assessment progress, I had mine on a Thursday and received a text the following Tuesday the phone assessment was taken form the assessment company offices maybe that helped. I phoned for a copy of the assessment report ten days passed so rang again today and I was informed that it had not been sent and I was told it would be sent out today second class post allow ten day for delivery.

BrettW

@lisathomas50 at some point in the future Lisa pretty much everything will be conducted online

BrettW

Thanks for that @wilko I phoned and requested mine yesterday. The lady I spoke to on the phone said she was working from home and would have to phone into the office to request them to print it off but that hopefully it should have been sent out later that day second class post.

Were you covered by Atos or Capita for your assessment if you don't mind me asking?

wilko

@BrettW, I am in Wiltshire so I think it was Atos, the lady was working from the company office when I asked her. My assessment was a change of circumstances hoping to be moved from standard living to enhanced on both as I need more assistance in daily living, I put my claim in just when the DWP was sending out award extensions, my award expired in April 2021 so I didn’t want to wait 6 months so sent in my application in September 2020. Good luck with your notification having the report will give us both an idea what the award may should be, if not we can start getting things ready for an MR if required.

BrettW

Thanks for that @wilko. 

I don't know which is worse to be honest waiting to get the assessment or waiting to get the decision. 

Its a shame they didn't send out the report to you when you requested it first time as you'd at least have known by now whether your change of circumstances had been successful. 

The reason I asked about which assessment company it was was because I noticed it took you a bit longer to get a confirmation text that DWP had received it than mine did and I wondered if maybe the timescales between to two assessment companies was slightly different.

Anyway I've got my fingers crossed for you that you're successful 

wilko

@BrettW,  I had my text fairly quick considering 4 working days just annoyed the report wasn’t sent, but you, we and I have to be proactive in getting, sorting out our claims reports what ever nobody is going to do it for us.

BrettW

@wilko You're right and the scary thing is how many people out there don't come to places like the Scope forums and are unaware of the steps they can take to help themselves in these situations?

BrettW

@wilko Just got my report looks like I'll be getting standard mobility and nothing for daily living.

I scored 6 points on daily living and 8 points on mobility though there are a few points on the daily living part of the report where I think I should have scored points. I'll wait till I get the decision to see if they go with it and then make my decision as to whether I go for MR or not. I'm just pleased that the report at least is fairly accurate to the assessment I had

Lisatho11987777

@BrettW have to see how it goes its up to the decision maker now 

BrettW

Yeah. To be fair I wasn't expecting an enhanced rate on either part so I won't be upset if they just go with the report

Lisatho11987777

@BrettW if your happy with it see how things go you can always go for change of circumstances later on as they say you have your foot in the door 

Adrian_Scope

Hi @BrettW, that arrived quick! The decision maker doesn't always go with the assessment report so it's possible they'll find the extra two points to award you Daily Living. 
Fingers crossed you're not kept waiting too long for a decision.

MarkM88

If you think you will want to challenge the decision, use this time to get a head start in writing your MR using the report you have received and then once you have the decision if you decide you want to put the MR in you already have it prepared.