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Universal want a telephone interview to get me back to work but i claim PIP

happyfellahappyfella Member Posts: 114 Courageous
edited April 2 in Universal Credit
Hi, Me and my wife claim UC because she is off work at the moment due to doctors not letting her back to work due to where she works and her health. I now receive PIP from the beginning of January after applying for it last year. UC know that I receive PIP, but i have a message this morning that they want to phone me next week to talk about getting me back to work. They have said if I do not pick up the phone then my UC will be withheld.

I am really confused, i barely leave the house at the moment due to suffering from chronic pain, so why are they phoning me and wanting to try and get me out to work. I am confused

Replies

  • janer1967janer1967 Member Posts: 9,309 Disability Gamechanger
    Hi there 

    Unfortunately getting PIP has no weight with UC in regards to bring able to work 

    Pip is completely different and lots if people who claim PIP still work 

    In order for UC not to expect you to look for work you need to go through a work capability process to be declared unfit to work 

    If you want to know more about how to do this I am happy to explain 

    Without doing so you will be expected to look for work and will be sanctioned if you dont meet you set work commitments 
  • happyfellahappyfella Member Posts: 114 Courageous
    hi, please do explain
  • janer1967janer1967 Member Posts: 9,309 Disability Gamechanger
    Hi again 

    First of all you need to declare a medical condition on your online journal and submit a fit note from your gp stating you are unfit to work 

    After being signed off for over 28 days your work coach should refer you for work capability assessment 

    You will then be sent form UC50 to complete and return 

    You will then have an assessment from a health care provider who will assess you against criteria designed to determine your ability to do work of any kind 

    Then a DM will decide based on your form evidence and assessment which group you fall into out of the following 3 

    Fit for work - you must look for work and meet your commitments 

    Lcw limited capability for work ' you must prepare for work and attend meetings and training as required by DWP 

    LCWRA not required to work or prepare no work commitments.  If placed in this group there is additional payment on your UC 

    The process can take months to complete and you must provide fit notes throughout until a decision is made 

    That's about it a lot to take in 
  • happyfellahappyfella Member Posts: 114 Courageous
    Thank you for that. I were informed at the start that i cannot work. I have not got any fit notes from my doctor as i have not been allowed to work for many years due to my health but have never bothered to claim any benefits as my wife has been working. But with COVID we were force to claim UC which is a temporary measure. Once she is back to work we will not be claiming UC
  • MarkN88MarkN88 Member Posts: 830 Pioneering
    edited January 25
    Unfortunately though to continue to claim UC you are going to have to agree to work search commitments or get a fit note to start the work capability assessment process. Otherwise your claim would be affected. 
  • happyfellahappyfella Member Posts: 114 Courageous
    The governmnet like picking on people who are unable to work. I have not claimed a penny from the government for more than 20 years and then when me and my wife do due to the mess Boris has made of the COVID affair, i then have to go through the stress of dealing with people. I struggle to commuicate in person and over the phone, so this telephone conversation will be interesting
  • janer1967janer1967 Member Posts: 9,309 Disability Gamechanger
    As above I do agree with the point you make but unfortunately now you are claiming benefits they expect you to look for work or be assessed as not able to ? Unfortunately this is the process for everyone 

    We all know the faults in the benefit system but it's not until you join the system you understand fully all the red tape you need to get through 


  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,954

    Scope community team

    Hi @happyfella.As others have said, unfortunately it will be a part of your claimant commitment at the moment for you to agree to look for work. Your claimant commitments are set with your work coach so hopefully you can have these adjusted.
    Is it possible your doctor would be able to provide you with a fit note for UC? 
    Senior Community Partner
    Scope

    Your feedback is really important to the development of the online community, so please remember to complete our online community annual survey
  • Tizzy695Tizzy695 Member Posts: 5 Listener
    I am autistic with severe mental health problems and mobility issues.I am having a phone consultation about PIP next week.Iam dreading it.Any tips on how to handle this???
  • woodbinewoodbine Community Co-Production Group Posts: 3,816 Disability Gamechanger
    The governmnet like picking on people who are unable to work. I have not claimed a penny from the government for more than 20 years and then when me and my wife do due to the mess Boris has made of the COVID affair, i then have to go through the stress of dealing with people. I struggle to commuicate in person and over the phone, so this telephone conversation will be interesting
    I'm afraid it continues to be as it always has been, if you want to claim the money you have to jump through the hoops, so many people are now finding out what many of us have known for years, that the system often seems unfair.
    my advice is given freely and is correct to the best of my knowledge.
  • woodbinewoodbine Community Co-Production Group Posts: 3,816 Disability Gamechanger
    Tizzy695 said:
    I am autistic with severe mental health problems and mobility issues.I am having a phone consultation about PIP next week.Iam dreading it.Any tips on how to handle this???
    Did you keep a photo-copy of the PIP application form before you sent it back, if so have a good read through it, also make notes of the main points you want to get across re:you care needs and mobility issues, you can if possible have someone with you, and also if you don't understand a question don't be afraid to ask them to repeat it.
    my advice is given freely and is correct to the best of my knowledge.
  • Tizzy695Tizzy695 Member Posts: 5 Listener
    Many Thanks for ur advice.Great advice!!!
  • happyfellahappyfella Member Posts: 114 Courageous
    what can i expect from the interview, what questions will they ask and has anyone had one of these interviews. Have to be honest i am not looking forward to it, and my doctor has told me to keep away from stress
  • glenmayersglenmayers Member Posts: 8 Connected
    Please don't try to impress them, they're not interested. Don't be proud talk about all of your embarrassing moments if asked. They want to score you as low as possible. Don' t try to impress them for example if on a good day you can walk 20m but your speed is below average then you must say you can't walk more than 20m. Please remember you are not being dishonest. Good luck and check out citizen's advice.

    https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/help-with-your-claim/how-to-claim/

  • calcotticalcotti Member Posts: 1,252 Pioneering
    There is a parallel discussion on this same subject by same poster here https://forum.scope.org.uk/discussion/76688/employment-review-over-the-phone-tomorrow-advice-please#latest
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • janer1967janer1967 Member Posts: 9,309 Disability Gamechanger
    @happyfella

    All i would add is just explain your circumstances and hope they are empathetic and turn off your work commitments 

    But dont be surprised if they go by the book and expect fit notes and a WCA 

    Let us know how it goes 
  • happyfellahappyfella Member Posts: 114 Courageous
  • happyfellahappyfella Member Posts: 114 Courageous
    well the interview did not take place. The did not bother to phone me. I kept on checking the site and it was down. Now they have sent me a new appointment for the evening next week. But once their system is up i will be sending them a message and telling them i am not prepared to have an interview at 9.30pm at night. I take medication for the evening to deal with the pain and i am not going to delay it because of UC
  • woodbinewoodbine Community Co-Production Group Posts: 3,816 Disability Gamechanger
    my advice is given freely and is correct to the best of my knowledge.
  • calcotticalcotti Member Posts: 1,252 Pioneering
    9.39 pm does seem rather unreasonable.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • MarkN88MarkN88 Member Posts: 830 Pioneering
    Unless they have put PM by mistake. I’d clarify. 
  • janer1967janer1967 Member Posts: 9,309 Disability Gamechanger
    That time does seem strange for UC and a work coach to be working that late but you never know however I would check 

    Sorry it didn't go ahead as planned it could have been down to absence 
  • happyfellahappyfella Member Posts: 114 Courageous
    cannot believe UC have changed my appointment five times in the past few days. They way UC treat people is shocking. They did not phone me the other day because they said the computer system was down. Then they sent me an apointment for 9pm for today, then they sent me another message saying that was an error and it would be 9am today. I contacted them to say i cannot do 9am as it affects my health due to the pain i feel when i wake up and the medication i have to take, so they changed it for me. then they changed it again, and now this morning they have changed it yet again to a time when i am in a lot of pain and now i will have to delay my pain medication by an hour.
  • jae377jae377 Member Posts: 27 Courageous
     "am autistic with severe mental health problems and mobility issues. I  am having a phone consultation about PIP next week. I am dreading it. Any tips on how to handle this???"
    YES you are entitled to have another person act as a "buffer" between you and the questioner. I have acted in this capacity several times for a neighbour, basically they use the phone and relay in a non aggressive non threatening manner questions to you. They may also gently prompt you to "stay on track " with answers or answer more fully as under pressure you may forget Germaine information. The same applies at a face to face interview.
  • woodbinewoodbine Community Co-Production Group Posts: 3,816 Disability Gamechanger
    As we all know things aren't as they should be, the DWP is affected like many others by staff shortages or staff off sick, and many staff working from home, therefor I'm not totally surprised that the appt. has been changed a number of times, as annoying as that may be.
    my advice is given freely and is correct to the best of my knowledge.
  • happyfellahappyfella Member Posts: 114 Courageous
    they were very nice. They explained all the changes to the apointments is down to most staff working from home, and others are ill.
  • QuintyQuinty Member Posts: 47 Courageous
    How terrible. What if your phone is cut off or you were on the loo? Or rushed to hospital?  Its bullying. Im sure you can complain about this attitude. The Govt Benefits system needs to change to become understanding and emphatic. Its very wrong. 
  • woodbinewoodbine Community Co-Production Group Posts: 3,816 Disability Gamechanger
    Quinty said:
    How terrible. What if your phone is cut off or you were on the loo? Or rushed to hospital?  Its bullying. Im sure you can complain about this attitude. The Govt Benefits system needs to change to become understanding and emphatic. Its very wrong. 
    I have to say that in 23 years claiming benefits that I have always been treated with respect and good attitude, I have never felt as though I have been bullied in any way, we must understand that most of the DWP staff we come into contact are over worked, badly paid, and poorly trained and at this moment in time they are extremely busy and trying to do their very best.
    The system is very unlikely to change.

    Now I understand that my experience isn't one that everybody has had, but I would politely ask that people cut them some slack and understand that the people from the DWP most of us deal with don't make the rules.
    my advice is given freely and is correct to the best of my knowledge.
  • calcotticalcotti Member Posts: 1,252 Pioneering
    And some DWP staff will also be benefits claimants themselves.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • woodbinewoodbine Community Co-Production Group Posts: 3,816 Disability Gamechanger
    It's highly likely that most of the DWP staff that we deal with at "user"level will be receiving some form of benefits, even if it's only family allowance.
    my advice is given freely and is correct to the best of my knowledge.
  • calcotticalcotti Member Posts: 1,252 Pioneering
    woodbine said:
    It's highly likely that most of the DWP staff that we deal with at "user"level will be receiving some form of benefits, even if it's only family allowance.
    Child Benefit (as it is now known) is administered by HMRC and is a fairly easy benefit to claim and administer. I was thinking rather that some DWP staff will actually now be on UC which is administered by DWP and, as we know, involves interaction between claimant and administrator.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • woodbinewoodbine Community Co-Production Group Posts: 3,816 Disability Gamechanger
    Forgive me i'm old and in my day it was family allowance, but whatever it's name it is a benefit, but as you say it's likely that DWP staff may well be claiming UC 
    my advice is given freely and is correct to the best of my knowledge.
  • calcotticalcotti Member Posts: 1,252 Pioneering
    edited March 28
    woodbine said:
    Forgive me i'm old and in my day it was family allowance, but whatever it's name it is a benefit, but as you say it's likely that DWP staff may well be claiming UC 
    No criticism was intended (just clarification for younger readers!).
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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