I called DWP/PIP to report a change in my circumstances as
my situation was clearly worse, I had been admitted to hospital and my
situation is highly likely to be substantial with a longer-term impact. I was
still awaiting the delayed decision from my renewal application and it was felt
providing an update may further help inform the DWP/PIP of my worsening
circumstances. I had been given two extensions due to backlogs (incompetence in
I made the call on Thursday 28th January 2021 waiting over
30 minutes to get through, so it felt very difficult and stressful waiting on
the phone. During that telephone
conversation when advising of a change in circumstances, I was informed that
the decision had already been sent out and that I had not be awarded
I was devastated being mindful that I have 24 years of
complex and severe difficulties and had been transferred from DLA to PIP
without issue. The officer (Jade, I
think) advised they would make note and advised me to review the decision
letter as my knee jerk response understandably, was that of complete
incomprehension and incredulity and I started asking for everything (reports,
transcripts, recordings) to be sent to me as I was in a panic.
On Monday 1st February, I made the effort to call the
PIP/DWP to update them about my discharge and to get an update that things will
be moving forward. I spoke with Val and
was informed that my telephone contact on 28th Jan had not even been recorded/logged,
this sent me into another panic (details of that call to 0800 121 4433 at
11.50am for 33m 19s). Val advised she
would make note, request a mandatory reconsideration/change in circumstances
review and send out relevant information.
What can I do about this matter, if I had not called again
(which was also difficult) then my report of a change in circumstances would not
be logged and the mandatory request would not have been lodge. This would have
let things lapse and cause more stress and delays, in fact I feel it is abusive
and put me at a disadvantage and made things worse. I feel abused and
persecuted by the handling of this matter and distrustful of how matters have
It appears no evidence was looked at as only evidence
considered alongside the consultation findings was the AR1 questionnaire. I did not complete an AR1 questionaire but
had completed the PIP2 as this was a renewal and I provided additional
information with support from GP and other information which was not used in
the completion of the report.
Yours appears to be a case in which the HCP didn’t feel they could avoid a f2f; where insight is assumed; where there is detail and no contradiction and a reassessment where no change was the default position. Whilst this guidance is both just that, guidance, and does not have to be followed, it’s also true to say it’s more breached than observed and so you cannot go into a renewal assuming that they will contact a named person. The onus is on you.
Mike, you seem very knowledgeable about how the PIP worksWould you be able to have a look at my MR response?