Employment and Support Allowance (ESA)
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ESA assessment phone call never received!!

CharlieniblettCharlieniblett Member Posts: 20 Listener
Hi there, I’m new to this forum, but have read a lot of advice. My partner was due an esa phone assessment between 11:15-12:15 this morning, but they never rang. I called the office and all they said is they would email the assessor and get them to call back!! What do I do now? My partner has serious anxiety and all this waiting has caused him major stress!!

Replies

  • MarkN88MarkN88 Member Posts: 401 Pioneering
    There could be a variety of reasons why this could of happened from the assessor becoming unwell, to other appointments over running in time. 

    Unfortunately, all you can do is wait for another assessment appointment to come through. 
  • janer1967janer1967 Community champion Posts: 7,305 Disability Gamechanger
    Hi welcome to the community 

    As above not much you can do other than wait you have done all you can by ringing them to tell them it didnt take place 
  • woodbinewoodbine Member Posts: 2,895 Disability Gamechanger
    It could be the assessor was snowed in?
  • Adrian_ScopeAdrian_Scope Testing Team, Community Team Posts: 7,941 Scope community team
    Hello @Charlieniblett. Have you heard any more from them? 
    Senior Community Partner
    Scope

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  • CharlieniblettCharlieniblett Member Posts: 20 Listener
    Hi Adrian, sorry for the delay, they eventually rang at 2:30, just got off the phone, so it was about 45 mins long. The assessor was a physio, so she mostly concentrated on my partners physical issues (he has MS), but she was talking what she was typing out, and I recorded the conversation, so I’m hoping based on what she was saying that he’ll get put in the support group. Apparently they were having technical issues this morning and that’s why she was so late calling.
  • Adrian_ScopeAdrian_Scope Testing Team, Community Team Posts: 7,941 Scope community team
    I'm glad the assessment still went ahead yesterday @Charlieniblett, although I understand it must have been frustrating to wait so long.
    Fingers crossed for the outcome. If you wait around a week, you can call the DWP and request a copy of the assessment report which will give some indication as to what has been recommended.
    Senior Community Partner
    Scope

    If you have a few minutes to spare, we'd appreciate your feedback on our online community.
  • charlie79charlie79 Member Posts: 191 Pioneering
    I am really worried when my assessment comes through. I don't answer my phone due to fear and could not maintain a phone call and unable to focus due to anxiety and confusion,
  • woodbinewoodbine Member Posts: 2,895 Disability Gamechanger
    @charlie79 the thought of an assessment worries most people, however many find it easier to have a telephone assessment as opposed to a face 2 face one, you should get prior notification and hopefully you could arrange for someone to sit with you?
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