Education and learning
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ShawAcademy

[Deleted User][Deleted User] Posts: 1,651 Listener
edited February 17 in Education and learning
Above.

During the first lockdown circa this time last year, I did 2 courses with them in Digital Photography and Scratch coding and achieved Diplomas, and now they're doing an offer, £49  for lifetime membership, reduced from nearly a Grand.

But because I completed both my courses within the first 6 months of a year's subscription at £50 a month last year, I tried to cancel but they wouldn't play ball.

However, now that the cost has been significantly reduced I just tried to sign up again to do a programming course, and they won't honour either of my payment cards.

(Removed by moderator)

Replies

  • woodbinewoodbine Member Posts: 3,730 Disability Gamechanger
    I can understand why they wouldn't allow you to cancel, and i'm not sure how we can help?
    Only they can tell you why they won't accept your cards as payment.
    my advice is given freely and is correct to the best of my knowledge.
  • MarkN88MarkN88 Member Posts: 763 Pioneering
    What does the terms and conditions say in relation to the offer? 

    I suspect it excludes existing users. 
  • [Deleted User][Deleted User] Posts: 1,651 Listener
    MarkN88 said:
    What does the terms and conditions say in relation to the offer? 

    I suspect it excludes existing users. 
    I'm not an existing user, I managed to cancel the account last year, Dad rang 'em up for me.

  • MarkN88MarkN88 Member Posts: 763 Pioneering
    MarkN88 said:
    What does the terms and conditions say in relation to the offer? 

    I suspect it excludes existing users. 
    I'm not an existing user, I managed to cancel the account last year, Dad rang 'em up for me.

    I would still read their terms and conditions. Perhaps anyone that’s previously held an account is excluded? I’d ring them and ask for clarification why payment was rejected? 
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