Problem with careco and mobility scooter

scootergirly

I bought a mobility scooter from careco on the 14th February told them it needed to be lightweight to be stored in boot of car.purchased a li tech neon for £2000 put it together when it arrived a few days later and went out on it was chuffed.
I loaded it into car as I had been shown and motor moved about scratching chassis!
I wasn’t happy and complained and was told I should have put a clolth on it by showroom!
went to the complaint department and was told as it was only 16 days old I could have a credit note minus deduction for damages!
long story short I decided to live with scratches as mobility scooter worked fine or so I thought.
Then I had to take my daughter to hospital yesterday and got mobility scooter out of car and after a few minutes of driving it the motor started making a clunking sound and cut out!
The hospital trip was a nightmare as my daughter had to push me and scooter!
Rang the showroom of careco and was told to take it in which I did.
manager at store was very rude and accused me of damaging scooter I said it was obviously a manufacturer fault and was entitled to a refund she said she would send an engineer to my address in next few weeks and if I was liable I’d have to pay!
phoned citizens advice and scope and was told to put it in writing.
at a complete loss can’t sleep for worrying 
anybody else had problems with careco? 

janer1967

Hi there 

Sorry to hear the trouble you are having 

I've not heard 9f the company myself or heard it mentioned by anyone 

woodbine

Have a read of the link below @scootergirly, should give you some ammunition 

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act