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Hi, my name is Nigel19! Is there any way of appealing or challenging the cost of a key safe?
Hi, I have joined the community on behalf of my Mum. My Mum is 85. She has poor vision and is a little bit frail. She lives in a first floor apartment and there is restricted entry to the apartments. There is a buzzer system which people use on the ground floor to gain access to the building. They ring a bell and my Mum is able to speak to them and decide whether or not she wants to grant permission for people to enter the block. My Mum wants to have a key safe fitted outside the entrance door so if there was an emergency someone can enter the building. My Mum wants to have a medical alert pendant but she needs at least one responder and a key safe. The company that own the freehold want £100 to visit and inspect where the key safe might be fitted and they want £300 for admin fees. My Mum can apply for a grant but there is no guarantee it would be accepted but I was wondering if anyone else has had this experience when extortionate charges are given and if they challenged the costs and if there was any way to appeal against these costs. I look forward to any help or suggestions to my dilemma. Thank you.