Employment and Support Allowance (ESA)
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New regulations - Assessment by Video Call

Hi There,
I have just read (see below)that new regulations are coming into force on the 25 March 2021 replacing Face to Face assessment with Video calls. I am currently due my ESA Support Group reassessment and would really prefer a  Face to Face assessment rather than a video call. If i refuse a  video call assessment can my ESA be stopped. What are my options?

Thanks in advance for any replies.

Article Below
New regulations come into force from 25 March 2021 which enable medical examinations and consultations to be conducted between a claimant and an assessor approved by the DWP either in person, by telephone or by video as part of the process for determining entitlement to Employment and Support Allowance, Universal Credit, Personal Independence Payment and Industrial Injuries Disablement Benefit.

Replies

  • Government_needs_reformGovernment_needs_reform Member Posts: 859 Pioneering
    edited March 13
    Just don't let them know you can use computers, video equipment as your health don't allow it, also when I was claiming I never provided a phone number. If you can provide enough evidence to back you claim up you could end up with a paper assessment like I always had.

    lots of claimants cannot use technology?
    ⬇️
    I created one of the campaign election videos for Labour, and Jeremy Corbyn,
    This is a new version of Emeli Sande, Hope "You Are Not Alone
    I highlighted everything that's wrong with this country from benefits, NHS, UC etc, but now we have to put up with the hate now that is the Tories. 

    You can see the video here.
    https://m.youtube.com/watch?v=P5o8hRHh9IY


  • Government_needs_reformGovernment_needs_reform Member Posts: 859 Pioneering
    Also to add? It's a choice if you would prefer a video call instead of a f2f. Not mandatory to have a video call.

    It will mean claimants of the personal independence payment (PIP), universal credit, and more benefits could soon be invited to a video call with the DWP and its assessors, rather than a face-to-face meeting.

    The intention is that this will help to improve customer service by enabling the Department to tailor the assessment channel to meet the needs of different claimants and help to ensure the most appropriate channel is used to enable an appropriate outcome for the claimant."

    It is therefore likely that claimants without access to video call technology will continue receiving invitations to in-person, paper or telephone assessments.

    https://www.bristolpost.co.uk/news/uk-world-news/dwp-universal-credit-pip-more-5155498.amp?__twitter_impression=true
    ⬇️
    I created one of the campaign election videos for Labour, and Jeremy Corbyn,
    This is a new version of Emeli Sande, Hope "You Are Not Alone
    I highlighted everything that's wrong with this country from benefits, NHS, UC etc, but now we have to put up with the hate now that is the Tories. 

    You can see the video here.
    https://m.youtube.com/watch?v=P5o8hRHh9IY


  • cldcp00cldcp00 Member Posts: 15 Listener
    Thanks Government_needs_reform for your prompt reply the info really helped Thanks.
  • Government_needs_reformGovernment_needs_reform Member Posts: 859 Pioneering
    edited March 13
    cldcp00 said:
    Thanks Government_needs_reform for your prompt reply the info really helped Thanks.
    Your welcome @cldcp00 glad you had seen the original article I posted regarding this situation of these types of assessments. When I was claiming I would never supply phone numbers, and I always said if I didn't get better I would never claim UC because of them wanting email address and phone numbers.

    I like my privacy that would have have set me back. I would've rather live on a nil income than persecution of DWP work coaches.

    Good luck.


    ⬇️
    I created one of the campaign election videos for Labour, and Jeremy Corbyn,
    This is a new version of Emeli Sande, Hope "You Are Not Alone
    I highlighted everything that's wrong with this country from benefits, NHS, UC etc, but now we have to put up with the hate now that is the Tories. 

    You can see the video here.
    https://m.youtube.com/watch?v=P5o8hRHh9IY


  • calcotticalcotti Member Posts: 2,155 Pioneering
    edited March 13
    Hopefully this is a good thing. Means more options available and hopefully cuts down on future need for face to face assessments.

    The explanatory memorandum says
    Prior to the Covid-19 pandemic, claimants with health conditions and/or disabilities applying for IIDB, ESA, PIP and universal credit were required, in most cases, to attend a face-to-face assessment. In order to safeguard claimants and staff, from March 2020 the Department suspended all face-to-face assessments, whilst exploring alternative methods of conducting health assessments by remote means.

    This instrument makes clear that telephone and video channels can be used as additional methods of conducting health assessments to establish entitlement to IIDB, ESA, PIP and universal credit.

    Will have to see how DWP use it.

    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • cupcake88cupcake88 Member Posts: 946 Pioneering
    Will this be for pip as well ? Is this just because of covid or in general so there getting rid of phone assessments ?


  • calcotticalcotti Member Posts: 2,155 Pioneering
    edited March 13
    cupcake88 said:
    Will this be for pip as well ? Is this just because of covid or in general so there getting rid of phone assessments ? 
    It’s all assessments and, as explained, in previous posts it is officially expanding the methods available not replacing them. See the bit I quoted in my earlier post
    This instrument makes clear that telephone and video channels can be used as additional methods of conducting health assessments to establish entitlement to IIDB, ESA, PIP and universal credit.’

    Previously most assessments were face to face. The regulation catches up with widespread use of phones over the last year.

    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • mikehughescqmikehughescq Member Posts: 6,562 Disability Gamechanger
    edited March 14
    What’s going to play out here is not going to be good. 

    The lack of face to face assessments has overwhelmingly played in favour of claimants. It has taken a significant element of subjectivity out of the equation e.g. “well-dressed”; “didn’t look anxious”; :made good eye contact throughout”; “showed no signs of pain”.

    Unfortunately there remains a significant subset of claimants who genuinely believe the old adage about “if only they could see me” when in fact it’s the moment they see you that the problems start. There’s another subset of claimants who believe that “having a record” will “prove” their case or show that an HCP was “lying” or “didn’t write what I said down” when of course it will do no such thing. 

    In terms of justice it’s one of those things partly driven by the pandemic and partly driven by some vague sense of it being a good thing but with no real thought as to the consequences. DWP MR staff still currently don’t have the facility to view video so, er, no change there then. Most tribunal venues don’t have the facilities and members working from home certainly don’t. So, in practise, a small subset if people who think this is for them will demand it and then watch as their case gets derailed or grinds to a halt. 

    Sometimes what you want is not what you need.
  • mikehughescqmikehughescq Member Posts: 6,562 Disability Gamechanger
    Further to the above. Anyone who elects for a video assessment now has a clear route to feed back their experience. 

    https://getinvolved.dwp.gov.uk/05-policy-group/your-experience-of-a-health-assessment-by-video/
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