If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.
Find out how to let us know if you're concerned about another member's safety.
Find out how to let us know if you're concerned about another member's safety.
Access to banking services as an appointee
Options
duncan_ayre
Community member Posts: 3 Listener
My adult daughter does not have capacity to manage her own affairs. My wife is an appointee under dwp appointee ship scheme. The court of protection gave us deputyship for welfare , but not for finance, because her only income is her benefits so there is no need.
the problem is that her account is not manageable with the banking restrictions imposed upon us. We are not allowed online banking for her account. And now with the onset of dual factor authentication for everybody, she will be unable to use her debit card in shops and online as this cannot be set up without online banking.
the problem is that her account is not manageable with the banking restrictions imposed upon us. We are not allowed online banking for her account. And now with the onset of dual factor authentication for everybody, she will be unable to use her debit card in shops and online as this cannot be set up without online banking.
We feel her (my wife’s) access to banking is unfair and discriminatory. Are we the only ones in this position?
Other than returning to the court of protection to gain deputyship for finance is there anything we can do?
Comments
-
Hi and welcome
I'm sorry I dont have any idea of an answer
Have you spoken to her bank ?
Maybe cab can give some help
Hopefully other members can help -
Have to agree with the above post, once done you will have a letter from the court to show the bank when you apply for access and looking after your daughter’s financial affairs.
-
Thanks. That is what we thought. But there should be an awful lot of appointees turning to the cop in the next few months. It’s the dwp that should be changing the rules to allow online banking for appointees.
-
janer1967 said:Hi and welcome
I'm sorry I dont have any idea of an answer
Have you spoken to her bank ?
Maybe cab can give some help
Hopefully other members can help
I think it could be called just that a bank mandate as I just googled it, think there's certain things that can be done like taking complete control of the bank account or just viewing it depending on whats on the form maybe I'm not exactly certain -
So we have resolved this following advice from citizens advice.So simple. Set up a new bank account under the appointees name. Tell dwp to make payments to this account. Close the old account.Appointee can now access account as if it is her own. No need for visit to family court. Appointee has debit card on new account and can view account online. All our issues resolved.
-
Thanks for the update @duncan_ayre I'm glad you managed to get it sorted!
Brightness
Categories
- All Categories
- 13K Start here and say hello!
- 6.6K Coffee lounge
- 69 Games lounge
- 385 Cost of living
- 4.3K Disability rights and campaigning
- 1.9K Research and opportunities
- 199 Community updates
- 9.2K Talk about your situation
- 2.1K Children, parents, and families
- 1.6K Work and employment
- 768 Education
- 1.7K Housing and independent living
- 1.4K Aids, adaptations, and equipment
- 586 Dating, sex, and relationships
- 363 Exercise and accessible facilities
- 737 Transport and travel
- 31.7K Talk about money
- 4.4K Benefits and financial support
- 5.2K Employment and Support Allowance (ESA)
- 17.1K PIP, DLA, and AA
- 4.9K Universal Credit (UC)
- 6.2K Talk about your impairment
- 1.8K Cerebral palsy
- 869 Chronic pain and pain management
- 180 Physical and neurological impairments
- 1.1K Autism and neurodiversity
- 1.2K Mental health and wellbeing
- 317 Sensory impairments
- 818 Rare, invisible, and undiagnosed conditions
Complete our feedback form and tell us how we can make the community better.
Do you need advice on your energy costs?
Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.