Scope community team
@calcotti that would make sense, although it would be unusual, its this phrase "company" that bothers me.
The only occasion i can think of when DWP might possibly spread out an arrears payment is if they have reason to think that paying it in one go could cause some financial risk to a vulnerable claimant. I can't reference that but have a vague recollection of reading it somewhere.
...this message was just written out as a journal entry and confirmed the amount due back to me and then began with 'Due to company policy we will be paying this back to you over a 7 month period' and then went on to list the dates and amounts etc.
Hi everyone, still no resolution to the problem, and no response to my messages. Is it worth me ringing the DWP or is that just the same as UC?