Employment and Support Allowance (ESA)
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ESA Change reported heard nothing back please help.

Hey all so i was previously living alone claiming ESA as a single person, my partner has now moved in and has become my full time carer so isn't in employment anymore and as such is being added to my esa income related support group benefit, 

anyways ESA etc have been informed of the change i also got my bank details updated at the same time i've received corrispondence regarding my bank details being updated from ESA  and that any future payments will go into the new account however the letter failed to state what amount or anything would go in i assume this is because they were still working out what my new entitlement would be, anyways i've heard nothing since and my normal general ESA payment as it would've been would be due tomorrow, however given i haven't heard anything back from them if no money goes in my account tomorrow morning is there any hardship payment temporary payment i can access in the meantime? (in case they still haven't come to a decision or it hasn't been looked at yet) as realistically it's going to leave me and my partner in a rough patch financially if they haven't sorted the money out as we were both surviving off of my last ESA payment that i got pretty much 2 weeks ago and that money is streching very thin by now, any advice on anything i could get in the mean time if no money goes in tomorrow would be greatly appreciated. thank you 

Replies

  • calcotticalcotti Member Posts: 2,235 Pioneering
    edited March 24
    This isn’t an answer to your question but are you claiming any other benefits?
    Ignore that, just realised we’ve been through that on your other thread!
    https://forum.scope.org.uk/discussion/78357/esa-income-related-support-group#latest
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • DawnXTDawnXT Member Posts: 28 Listener
    yes i get pip.

    and housing benefit which is currently being reassesed due to the change but that goes directly to the housing association
  • DawnXTDawnXT Member Posts: 28 Listener
    hey calcotti, yes i've spoken to you before on the other thread :) 
  • calcotticalcotti Member Posts: 2,235 Pioneering
    edited March 24
    DawnXT said:
    hey calcotti, yes i've spoken to you before on the other thread :) 
    Realised just after I posted!
    I think you are just going to have to wait and see what you get tomorrow and, if nothing comes in,  ring them.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • DawnXTDawnXT Member Posts: 28 Listener
    ah ok, and yeah i'm hopeful that something will go in, in the early hours of the morning as normal and that the letter is going to turn up tomorrow too, if it doesn't then i think i'll have to ring them again. 
  • janer1967janer1967 Member Posts: 11,201 Disability Gamechanger
    Hopefully as you haven't heard anything they may not have auctioned the change yet and at least you should get your normal payment . Which is better than nothing ar all 

    But I kay be wrong let us know the outcome as we may come across the query again 
  • DawnXTDawnXT Member Posts: 28 Listener
    yeah with any luck i'm hoping the normal amount might at least come in with any luck, i'm just concered incase it doesn't as they cant expect me to finacially survive off of no money at all :/ 
  • janer1967janer1967 Member Posts: 11,201 Disability Gamechanger
    I think they can make same day payments if there is an error try not to worry it may all be worry over nothing 
  • DawnXTDawnXT Member Posts: 28 Listener
    i've just been checking my account i can only assume despite being informed of both changes around 10 days ago they still haven't looked at it or something as while the bank details have now been updated as requested and they were informed of my partner moving in which in turn would slightly lower my entitlement by around £37 every 2 weeks they've gone ahead and paid the usual £395.20 in so i'm just thankful that eitherway i know we'll be able to manage through the next 2 week period although it does make me question what the hold up is why it hasn't been changed, but i've done my bit by informing them so i'll just leave it down to them to sort now i guess, thank you for the advice @janer1967 i really appreciate it :) 
  • janer1967janer1967 Member Posts: 11,201 Disability Gamechanger
    That's good at least you have been paid 

    There are lots of backlogs so hopefully it will be auctioned by time of your next payment 

    Thanks for the update 
  • DawnXTDawnXT Member Posts: 28 Listener
    ESA Update: so 1 week ago i received a text from the DWP on a saturday morning asking me to contact ESA regarding my claim stating that i needed to contact them immediately as they needed to ask some questions about my partner for my esa claim so we contacted them on monday, due to the fact i really struggle speaking to the benefits department due to severe anxiety etc i passed security then eventually put my partner on the phone to them, they basically stated that they wanted to know what date my partner moved in (Again) despite the fact this was previously stated to them upon reporting that my partner had moved in, and also they wanted to know my partners employment status, anyway because there was generally some confusion between me and my partner as to how much notice my partner had to give to leave his current employment of which he handed in his notice on the 27th of febuary he didn't move in until the beginning of April anyway, so he stated to benefits that his last work date was the "1st of april" as intially is manager said that would likely be that date anyways it conspires that now we have received the p45 that his employment offically terminated on the 28th of febuary again a date before he even moved in anyway although my partner didn't receive his p45 until the 31st of March, he hasn't received any money since moving in with me since he quit his job his last ever payment was at the end of Feb he was forloughed anyway due to the lockdown as the premises was closed, so we informed them of that information they requested and the guy my partner spoke to tried saying that "oh it seems like UC would be appropiate" which to my knowledge is completly innacurate... but he would pass over the information and we should then hear back via post ESA's decision

    on to today i received the most horrendous letter from ESA stating that from the 26th of March i would no longer be entitled to income related ESA (no reason given) and i Also wouldn't be entitled to contribuition based ESA either worked out between the years 2008/2009 i dont want contribution based benefit anyway and wouldn't be entitled to it anyway, so i phoned them in tears also thrown up whilst on the phone several times throughout through all the stress shaking crying a right mess i honestly cant cope with things like this, anyways the guy i ended up speaking to i asked him how they reached this decision he couldn't tell me he said it seemed like a very rash decision and couldn't understand why i'd just been sent that, and to try and not worry about it they're now sending some kind of form out to get everything down on paper then they can try and reasses everything and try and get my claim back properly open, so i stated my partner handed in his notice on the 27th and his employment offically terminated on the (28th of Feb obviously now having received the p45) to which the guy said oh we have the 1st of April down here, so i just stated about the confusion which to be frank is only a difference of 1 day nevertheless... we've now got to complete this form and send it back, ESA never once asked for my partners p45 or any previous pay slips or anything he did ask if my partner was currently claiming any other benefits which i said no as he currently isn't claiming anything, although it is our intention eventually for my partner to claim carers allowance for me as he does provide around the clock care and support to me so he would be entitled to that, and given he provides full support to me he Will Not be looking for any form of employment whatsoever, could anyone please shed any light on what is going on or what the best steps are, as surely they cant say i'm not entiltied to any money to live on i'm long term sick and disabled physhically incapable of working so just because my partner who is my carer with or without carers allowance being paid and being unemployed before he moved in they cant say that i'm now entilted to nothing? 

    my partner is going to help and fill in the form once it arrives housing benefit now hasn't been paid over 2 weeks so rent debt is stacking up council tax too but they cant have what i dont have and we're down to very little money to last us god knows how long :(  can they do this why is this happening? i'm so confused mentally and emotionally exhausted i just dont know how much more of this i can take any advice would truly be appreciated thank you in advanced.   
  • Ross_ScopeRoss_Scope Posts: 4,187

    Scope community team

    edited April 3
    Sorry to read about what you're going through at the minute @DawnXT, it sounds stressful but hopefully your persistence will pay off soon :) 

    If you want help with the form, or any other aspect of your benefits, you could always contact Advice Local, Welfare Rights or CAB. It's not always easy to do these things without support, especially when you're feeling as though the DWP are not making it straight forward.

    I hope you have coping techniques in place to manage your mental health, and I hope your partner is supporting you. Please speak with your GP if you feel as though you need further mental health support, or you can access various kinds of support from Mind, Samaritans (on 116 123) and Shout (text "Shout" to 85258).
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  • calcotticalcotti Member Posts: 2,235 Pioneering
    Sorry you are having a hard time but would point out that the difference between 28th February and 1st April is a month, not one day, so please be sure that you have given ESA the correct dates.

    The form they are sending may be an ESA3 which gathers information about your joint finances so that they can calculate income based ESA entitlement.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • DawnXTDawnXT Member Posts: 28 Listener
    Hey @Ross_scope i really appreciate your responce my partner is supporting me through this as much as he can do it's new to both of us really as he's never delbt with benefits before, and i've never lived with a partner before, i usually always have help whenever having to deal with benefits either through a family member and now my partner, i dread to think what things this form is going to be asking i mean apart from the obvious information they already have well what more can i really tell them that they dont already know.. unless ofcourse they're planning on fully reassesing me again yay! >.< that's the last thing i need right now, but i guess only time will tell, i'm just really confused why they've cancelled my benefit claim it really makes zero sense, i just really hope for my own mental peice of mind and financially too, that it's sorted out very soon otherwise i'm likely to end up in allot of debt to add on top to everything else, and i cant feed me and my partner on thin air :( 
  • DawnXTDawnXT Member Posts: 28 Listener
    Hey calcotti thank you for your responce, yes sorry i didn't explain it properly my head is completely in a mess right now, when i initally reported that my partner had moved in, they were informed that my partner was no longer employed and handed in his notice on the 27th of Febuary and was awaiting his p45 , so they knew that information and my partner told on the call (in relation to the text to call *before he had the p45*) that his last working day was the "1st of march" which is only one day difference as their was only 28 days in febuary and the p45 states on it the last date of employment was the 28th of febuary my partner moved in on the 2nd of March and ESA was informed on the 15th of March and now ESA are aware that the P45 states the 28th of Febuary, they also know that my partner has no money and last received any money from forlough employment back on the 26th of febuary and since the 2nd of march when he moved in has been living on my ESA claim ever since as any wage he did had went on paying off a prior family debt he had. 

    ** please note where i said the ESA guy said they had the "1st of April" i meant to say the 1st of March, trying to type and keep my brain accurately functioning right now is pretty difficult. 
  • DawnXTDawnXT Member Posts: 28 Listener
    they also know that my partner has no money ** they haven't actually asked how much money he got on his last pay check, or what day he got paid they never asked for any of that information which i thought they would've done, they also didn't ask for the p45 to be sent to them, so i said to the guy on the phone should i send a copy of that with this ESA form he said i could do, so i said i would but they've really not asked for much information at all or never stated anything about sending out a form until today when they've tried closing down my claim

  • calcotticalcotti Member Posts: 2,235 Pioneering
    DawnXT said:** please note where i said the ESA guy said they had the "1st of April" i meant to say the 1st of March, trying to type and keep my brain accurately functioning right now is pretty difficult. 
    I guessed that was probably the case but just flagged it in case you had inadvertently said the wrong thing to ESA.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • DawnXTDawnXT Member Posts: 28 Listener
    i just dont understand why they've closed my claim and making this into such a massive drama that it really shouldn't be, i've just searched up a ESA3 form that you stated and it looks pretty much like a full reclaim for asking for changes in disabilties and struggles and for all doctors information of which non of that has changed so i'm guessing from this form they're likely going to mess me about with yet another full reassesment *sigh* 
  • DawnXTDawnXT Member Posts: 28 Listener
    i know the guy on the phone said he would send out a form then they can get it all on paper and find out my partners circumstances and relationship to me despite this is all things they've been told i'm so fed up of all this
  • calcotticalcotti Member Posts: 2,235 Pioneering
    edited April 3
    The ESA3 is primarily about gathering financial information. It will normally be sent out whenever someone wants income based entitled reassessed - which it has to be when you go from single to couple. This is completely normal for a change of circumstances.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • DawnXTDawnXT Member Posts: 28 Listener
    thank you ok i do have a question to ask you please could you give me some advice

    ok first off i have Only ever been on income related ESA
    i've never worked 
    between the 5 April 2008 - 5 April 2009 i was 17 years old and in college (which are the dates given in the letter i will explain below)

    my partner between those two dates listed above was only 12 Years old! (in school) 

    the letter reads as the following 

    Dear ******* 

    YOUR CLAIM FOR EMPLOYMENT AND SUPPORT ALLOWANCE 
    A CHANGE IN THE EMPLOYMENT AND SUPPORT ALLOWANCE RATE PAYABLE

    We have looked at your claim again following a recent change 
    We cannot pay you employment and support allowance from 26 March 2021 
    You are not getting any more Income-related Employment and support Allowance 
    We cannot pay you because you have not paid, or been credited with enough National Insurance Contributions.
    we have used the tax years ending 5 April 2008 and 5 April 2009 to assess your claim 
    you are required to immediately report any changes in your circumstances while claiming Employment and Support Allowance.

    if you want a full explanation of why your employment and support allowance has changed, please get in touch with us,

    if you disagree with our record of your contributions, please tell us at once. We will check your records and tell you the result. if you still disagree you can ask us for a formal decision.

    like i said i'm not on a contribution based benefit 
    never worked
    long term sick/disable
    partner isnt mentioned anywhere in letter was 12 between 2 assesed tax years?

    this makes no bloody sense   
  • calcotticalcotti Member Posts: 2,235 Pioneering
    edited April 3
    It’s not clear but the way I read this they have stopped or suspended payment of the income based ESA because of the change of circumstances. If you were entitled to contribution based ESA you would still get that so they have to tell you that you are not entitled.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • DawnXTDawnXT Member Posts: 28 Listener
    p.s it's only upon re-reading this joke of a letter that i noticed what an absoute farce this letter actually is..
  • DawnXTDawnXT Member Posts: 28 Listener
    so realistically then i didn't actually need a esa3 form sending as this is standard protocol while they reasses your benefit anyway?
  • DawnXTDawnXT Member Posts: 28 Listener
    as until today they said they had all the info they needed to send to the assesor to make a decision and i'd hear back in due course?
  • calcotticalcotti Member Posts: 2,235 Pioneering
    edited April 3
    DawnXT said:
    so realistically then i didn't actually need a esa3 form sending as this is standard protocol while they reasses your benefit anyway?
    As advised, sending the ESA3 for you to complete and return is part of the normal process for reassessing income based entitlement.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • calcotticalcotti Member Posts: 2,235 Pioneering
    DawnXT said:
    as until today they said they had all the info they needed to send to the assesor to make a decision and i'd hear back in due course?
    I am surprised they said that without having had a completed ESA3 returned.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • calcotticalcotti Member Posts: 2,235 Pioneering
    DawnXT said:
    p.s it's only upon re-reading this joke of a letter that i noticed what an absoute farce this letter actually is..
    ESA letters are the worst!
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • DawnXTDawnXT Member Posts: 28 Listener
    yeah they certainly are the worst the funny thing is other then today there was Never any mention of a form being sent out or even needed it's just so bloody confusing when i searched up a ESA3 form supposedly it asked who the doctor was who used to sign my sick notes i dont blooming know it was over 10years ago so good luck to them on ever getting a answer to that question  :D 
  • calcotticalcotti Member Posts: 2,235 Pioneering
    Obviously it’s an assumption on my part that it is an ESA3.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • DawnXTDawnXT Member Posts: 28 Listener
    i think i'm going to try and ring them on monday i know it's a bank holiday but they were open today on saturday half day i think so i think it'll be worth assuming bank holiday could be a half day again and ask again for a explination or better still ask the actual assor to contact me then my partner can speak directly to them and give them information directly then hopefully it'll be sorted much quicker
  • Caz_AlumniCaz_Alumni Scope alumni Posts: 626 Pioneering
    Hi @DawnXT

    Sorry to hear that you've been having some difficulties with this. Hope that you manage to get somewhere with it over the next few days. 

    All the best with the telephone call and do keep us posted on how you get on. 

    And in the meantime, I do hope that you've managed to make the most of the bank holiday weekend for yourself, as well :)
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  • DawnXTDawnXT Member Posts: 28 Listener
    just a quick update a ESA3 form turned up and was filled in and sent back ASAP as they stated that a advanced benefit payment would be available as soon as they'd received the ESA3 form back (typically after using the last of our money we had left) to send this back 1st class guaranteed next day delivery, the "Advanced payment" now no longer exsists! So basically since last speaking to everyone we're now living on fresh air and hardly anything to eat oh and no money to pay bills so to say things are difficult right now is a understatement while ESA continually drag their feet  :/ so still no news the wait continues *rolls eyes* 
  • Ross_ScopeRoss_Scope Posts: 4,187

    Scope community team

    Thanks for the update @DawnXT, but I'm sorry to read it isn't better news. I hope things speed up and you are able to receive your money soon. It's concerning that you can't afford essential resources like food at the minute. 

    Do you have any family or friends who can help you out in the meantime? Also, if you ever consider utilising a food bank to help you get by, you can find information on finding your nearest one here.
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  • DawnXTDawnXT Member Posts: 28 Listener
    Hey I've had a update today I missed 3 calls this morning unfortunately my phone was on silent :( they said they've received my form for ESA for my partner moving in and there is some money due to me £292.60 which will be in the account by the end of the day but my major concern now is this figure makes no sense no matter which way it's worked out can anyone please shed any light on how this figure could potentially work or if it's likely to be a final payment (hopefully not) I know I'll have to speak to them first thing on Monday but any help on trying to work out how this couldve been worked out would be greatly appreciated, kind regards 
  • calcotticalcotti Member Posts: 2,235 Pioneering
    edited April 17
    There is no point in us guessing. There is no way to tell how it is arrived at because we don't know what period of time it covers and we don't know all of your circumstances,
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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