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Face-to-face assessments to resume for health and disability benefits

Adrian_ScopeAdrian_Scope Testing team Posts: 8,007

Scope community team

edited March 30 in Disabled people
The DWP has today announced plans for face-to-face assessments for PIP and Work Capability (for UC and ESA) to resume from May 2021. [Edited for correction.]

To begin with it looks like it'll only be for those who they are unable to fully assess by telephone, video or with paper-based assessments.

They've released guidance for those attending the resumed face-to-face assessments, including the need for face coverings. 

How do you feel about going back to face-to-face assessments?

Community Manager


  • janer1967janer1967 Member Posts: 11,205 Disability Gamechanger
    Thanks for sharing 

    Mixed feelings I think as there seems to have been a better success rate with phone assessments 

    However it is good for those who have claims on hold due to requiring f2f 

    Also some feel more comfortable with f2f as they struggle to get everything across on phone assessments and feel it is better if the assessor can actually see them and how they struggle 

    I personally think they will continue  long term with phone assessments where they can as it must be a cost saving and also time saving 
  • lisathomas50lisathomas50 Posts: 4,363 Disability Gamechanger
    I would rather do paper based if I still had to do reviews  at the moment my next review is in ten years because you can't always see my disability and I always sound confident on the phone that would be my choice 
  • chiariedschiarieds Community Co-Production Group Posts: 9,222 Disability Gamechanger
    Thank you for the update. I think it will be a slow road back to having f2f assessments for most people. I also think phone assessments are likely to continue for some time.
    Personally I would far rather have a phone assessment as I find travelling so uncomfortable.
  • Leigh14Leigh14 Member Posts: 263 Pioneering
    I applied for PIP in January. I’d much rather a telephone assessment. I’ve shielded all of this time, and despite having had the first vaccination, I still don’t feel safe in going out. It was bad enough before COVID, but it’s escalated hugely for me.
  • woodbinewoodbine Community Co-Production Group Posts: 4,534 Disability Gamechanger
    I suppose it was always going to happen, there's no doubt that phone assessments favoured some situations, whilst some people would have preferred/would prefer a face2face.
    "Putting a child into care, isn't caring for a child" (T.Rhattigan)
  • mikehughescqmikehughescq Member Posts: 6,644 Disability Gamechanger
    Fascinatingly they want feedback but don’t want to check whether you have actually had a video assessment. Much fun to be had if one were feeling mischievous.

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