Hi, my name is Nefer! Why aren't we informed if we'll get ESA late due to claim being rebuilt? — Scope | Disability forum
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Hi, my name is Nefer! Why aren't we informed if we'll get ESA late due to claim being rebuilt?

Nefer
Nefer Member Posts: 1 Listener
I was expecting an ESA payment today which didn't arrive, I called them to enquire as to what was happening...to be told that my claim was being rebuilt. 
I have read others complaints on this and the replies they received which has been a great help.
My question is though, if they know this is happening, why don't they inform us, so we have a chance to budget or at least be aware of the situation?
Why does the system wait for us to call them in a panic to inform us this is happening?
We are expected to inform them immediately of any changes, why are they not expected to do the same for us?
This has caused me so much extra stress in an already difficult time.


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