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hi thanks for the advice I put a note on journal under services now it turns out I’ve not even had the WCA referral and that’s it only getting done now janer1967 said: @barton85 dwp post is signed for by royal mail so jyst because it has been signed for doesn't mean dwp have it Once they do have it , it takes a while for it to be scanned onto the system and only then will it be visible to a call handler Personally mine took 3 weeks and that was well b4 the pandemic and the huge backlog it has created You could always put an entry on your journal to ask but put it as a payment or service query then it is seen by your case manager
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