ESA - Service charges - claiming overspend

spb1612

I claim estate management service charges for my house for the upkeep of common areas.

I submit the figures to DWP annually when I receive the estimated charges bill in advance.

At the end of each year, I received the actual spend and there is always an overspend with year-end adjustment totalling about £80 a year, I never claimed this until recently, I used to pay it from my own pocket.

I wrote to the DWP about these charges in January and called them several times to chase it up, I sent a reminder letter in mid-March, but DWP say they will call me, but they never called me.

What can I do to claim this money?