Do you always get a customer service reply from social media ?

fluffycat

fluffycat

Annoying when take the trouble to ask a question or raise a point on social media and are ignored.

You observe they answer more recent other customer posts and think they have the audacity to side-step you!! 

Often companies say social media is your first port of call!

Tori_Scope

Depending on the organisation, those who reply from the social media accounts aren't always able to answer customer service type queries as that might not be their sole responsibility. It is annoying if they've pointed towards their social media as a first port of call for customer service queries though! I'm not sure if you're referring to one specific organisation here, but they will usually have an alternative way of getting in touch with them, such as a phone number or email address.

innocent21

I always get a reply.

The only time I didn't get a satisfactory response, was when it involved a nationwide household name company with millions of customers that operates in an industry that's a natural monopoly. They lied to me on twitter but where honest in email, because they didn't want to attract negative media attention over a problem that involves mandatory government regulation based around an ethical issue that's still being debated for decades. They said it was the media and charities pressured the government to implement such a law.