Hi, I'm monkeyboy and have had problems getting a new motability car.

monkeyboy
monkeyboy Online Community Member Posts: 1 Listener
edited June 2021 in Transport and travel
Over the last couple of months I booked my new Motabilty car was not happy with the time scale the [Removed by moderator – defamatory content, please see community house rules]l offered me so I cancelled and went to [Removed by moderator – defamatory content, please see community house rules.] went though same process was told I could have the car of my choice no problem then it went totally wrong the car was registered to me was told collection set for that Friday then was told Monday then all of a sudden car goes missing I’ve now not got the car of my choice was told that someone in the group had took it but was assured that there was not a problem six weeks down the line still no car not had a definite date been promised full tank of fuel for my inconvenience but all the way though this process I was lied to told one thing then told another I think I was being taken for a complete idiot that how I felt like don’t worry he’s disabled what can he say or do I hope this never happens to anybody else this is why I’m posting this Motabilty are involved so let’s see what happens I need my car sooner than later due to my health problems getting worse 

Comments

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi and welcome to the community 

    Sorry to hear what your going through trying to get your car 

    I would think it's more down to the incompetence of the dealer rather than being disabled 
  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,714 Championing
    edited June 2021
    Hello @monkeyboy and a warm welcome to our community,

    I'm sorry you've had such bad luck in getting a car and completely get your frustration.  I hope liaising with Motability will help hurry up the process and get you your new wheels sooner rather than later.

    Just to advise, I've removed the specific mention of companies in your post to avoid accusations of libel.  Although I understand why you included them, I've done this to protect you and in no way invalidate what has been a thoroughly poor customer experience.  Also, I've tweaked the thread title to help others spot it more easily.

    Please let us know how you get on and I have my fingers crossed for some good news :) 

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