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PIP Assessment via telephone

reject93 Member Posts: 1 Listener
edited June 9 in PIP, DLA, and AA
Hi all. I have a question regarding PIP assessment questions.

I'm already on pip but had to start a new application due to giving them proof of worsening health.

I had my telephone assessment today and it's left me in complete disbelief at the way I was spoken to. The assessor asked me how many rolls of fat I have and where do my rolls of fat hang 😂😂 I'm laughing out of shock and embarrassment but I'm actually really taken back and upset by it. When I spoke about how depression affects my motivation so I mostly wear pjs inside of my home, she responded with "Oh, so you don't care about you appearance then". The assessment was full of these types of remarks and I already feel awful about myself as a person but this woman has validated my hatred for myself. The body image remarks really hit hard because I suffer from body dysmorphic disorder and I told her this. She kept getting pushy with me to answer questions asking "WHY?" "Why do you get anxious, why are you depressed, why do you struggle to leave the house". Everytime I tried my best to answer she would once again ask me why. I have Aspergers so my communication already isn't great aswell as having anxiety disorders that affect my communication. The telephone assessment ended with her saying "I'm out of time. Got another appointment now. Anything to add?" Obviously I had so much more i needed to explain but after that I felt like I was rushed off the phone so I said I had nothing more to say.

Are fat rolls usually discussed in pip assessments or am I the first?


  • janer1967
    janer1967 Member Posts: 12,213 Disability Gamechanger
    Hi @reject93

    I'm sorry you had to go through this during your assessment 

    I've never heard of them asking about rolls of fat and agree would find this very offensive 

    You can put in a complaint about the assessor it won't change the pip decision but I think it us important to make the assessment provider aware of what their staff are saying 

    However complaints don't ever seem to go anywhere 

    It is the assessors ignorance of basic courtesy and respect and not you and I wouldn't give them the time of day to make you feel worse about yourself 
    Here to help with my experience in hunan resources and employment rights 
  • Ross_Scope
    Ross_Scope Posts: 4,912

    Scope community team

    Hello @reject93 and welcome to the community. 

    I'm sorry to hear that you've been through that, the line of questioning about fat does sound very strange and I am not surprised it upset you. 

    As mentioned by Jane, you are able to make a complaint about the assessor if you want, you can find out more information about how to do that here. 

    Can I ask, are you receiving any support for your mental health from your GP or other health professional?
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  • dave392
    dave392 Member Posts: 42 Courageous
    I would be complaining too ias my mom and directly to dwp and prime minister that line of questioning is disgusting 
  • dave392
    dave392 Member Posts: 42 Courageous
    That’s supposed to be mp don’t think my mom would have any sway lol 😂
  • woodbine
    woodbine Community Co-Production Group Posts: 5,256 Disability Gamechanger
    edited June 30
    Sometimes the questions (how can I put this?) aren't "nice" but they should never be offensive, they are of course trying to get the best "picture" possible of you and how your disability affects you.
    I would wait until you have a decision before making a formal complaint, so a good idea to make notes of everything now so you don't forget what was said.
    As an aside did you seek advice before reporting a change of circumstances? It's always a good idea to do so.
    Offering PIP advice to people with epilepsy.
  • Leigh14
    Leigh14 Member Posts: 344 Pioneering
    I thought assessments were about how your disabilities affect you, not why you are depressed, why you struggle to leave house etc. As for the comments about rolls of fat, and where they hang, this is surely unacceptable.
    What an awful experience for @reject93 to have had to go through. I would definitely put a complaint in. Surely, the powers that be, need to be aware of this.


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