Give the DWP feedback about their page on getting help with benefits if you have accessibility needs — Scope | Disability forum
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Give the DWP feedback about their page on getting help with benefits if you have accessibility needs

Tori_Scope
Tori_Scope Posts: 5,974

Scope community team

Information on Get help with benefits and pensions if you have accessibility needs was added to the gov.uk website in June 2020. 

This webpage was created to ensure that customers and advisers can easily locate information on DWP accessible communications, including information about alternative formats and how to request them. This webpage was created using feedback from Operational Stakeholder Engagement Forum (OSEF) members, as well as other stakeholders and customers.

The DWP want your help to understand if they can improve the information on this page, so are asking you to complete a short survey

The survey will be open until 25 Jun 2021.

Complete the survey now to have your say.

Online Community Coordinator, she/her

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Comments

  • mikehughescq
    mikehughescq Member Posts: 7,445 Disability Gamechanger
    Really glad this has been posted up. This is really really important stuff. The page itself is meh. The key thing is that it sits in isolation. If you claimed any benefit there is no link to this page from the relevant gov.uk page.

    So, broadly 25% of UC claims don’t get off the ground and a lot of that is about the digital claim process. If you were guided to a page which told you that you could have a phone claim many people would continue. What tells you about telephone claims on the UC pages? Literally nothing. 

    Feedback needs to emphasise that this page needs to be linked to from the claim pages if every benefit. 
  • forgoodnesssake
    forgoodnesssake Member Posts: 386 Pioneering
    This is interesting.  I am a trustee of a small communication charity (and parent of a young adult with CP) and we (charity) have recently been contacted by someone who uses AAC (communication aid) who has allegedly been told by DWP that as he is not speaking with his own voice they cannot deal with him.  Allegedly a major bank have told him this too, and some sort of 1975 Act relating to personal information has been cited.
    We are still trying to get to the bottom of what has actually happened but i wondered if anyone knew what 1975 Act might be being referred to?  Thanks

  • mikehughescq
    mikehughescq Member Posts: 7,445 Disability Gamechanger
    edited June 10
    This is an important thread which appears to have been disregarded. Any chance you could start your own thread? 
  • forgoodnesssake
    forgoodnesssake Member Posts: 386 Pioneering
    edited June 10
    Sorry, I thought it was related and relevant but I realise that it does actually divert it somewhat.  Apologies; I'll post elsewhere.
  • Richard_Scope
    Richard_Scope Posts: 2,912

    Scope community team

    @forgoodnesssake, I have forwarded your query to our contact at Irwin Mitchell solicitors. I have had several similar issues with AAC users. 
    Scope
    Specialist Information Officer and Cerebral Palsy Programme Lead

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