Can I write a complaint about waiting times, and not getting my decision?

Romanas1986

Hi, last September I started to claim universal credit, and I straight away show to them my sick note. My doctor's still giving me sick notes because I have disease, and I have such a horrible pain in to my legs, that the reason I can't work.. so on the last October after 1 month on universal credit they send me questionare , I feel it up and send back to job centre. When they received my questionnaire answers their set up important phone call with some universal credit professional doctor. 
She rang me on 20/02/2021. After we spoke she says she going to send all form to decision making team.and that how is finished. I waiting for answer now  17 weeks. I rang to my coach they can't do anything. And I can't ring decision making team my self because job centre resisting to give phone number. So my question is, can I write complain form for not getting my decision, and time waiting. I asked a lot of people about that issue and everybody saying to that just they don't care about my claim because I am from Europe. I don't like this. Can someone give me proper advice what to do, or how to complain about that. Please. Thank you for listening me.

janer1967

Hi there 

It 7s a long time to wait for decision 

You can use your journal to send a message to your case manager yo ask what is happening kust mark the query payment query when given the option then your case manager should see it 

You can also ring the dwp uc helpline on 0800 328 5644 and ask to speak to your case manager you will be in hold for long time try calling when they first open 

Romanas1986

What if they say like other times they told me, they said they are not decision making team and decision making team Dont say to them what happens with my decision answer. 

janer1967

As I said request to speak to your decision  maker after all this time it 7snt too much to ask 

Or put it in your journal 

Tori_Scope

Have you been able to give them a call @Romanas1986? 

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Simpsonfan881

To be honest, i do sympathise with you, i have been a benefits advisor in the past, and still occasionally give advice, help with forms etc even now but on a voluntary basis, but i think it’s unlikely your complaint will be taken seriously, i do understand where you are coming from but the fact we are in the middle of a global pandemic has really caused massive backlogs especially with benefit claims, and due to COVID 19 less people are working to maintain social distancing, so less assessments are taking place, and/or they are taking longer due to the fact HP are often having to work from home. By all means you are entitled to make a complaint, but the DWP do have mitigating circumstances due to COVID 19, but i hope you get a decision soon. 

Cher_Alumni

Hello @Romanas1986

I trust the replies you received on this thread helped explain the reason behind the delay in your WCA decision.  Have you had any news since you last spoke to us?