UC application interview - is it always by phone now? — Scope | Disability forum
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UC application interview - is it always by phone now?

LeeA380 Member Posts: 59 Connected
edited June 2021 in Universal Credit (UC)
It used to be a 50minute face to face interview at the job centre, but now I am told it is usually a 25minute phone interview with new applicants. Is this the case for all new applicants, or will the DWP move it back to face to face soon?


  • janer1967
    janer1967 Member Posts: 16,311 Disability Gamechanger
    Hi there 

    I'm not sure what they will do in future they may realise the cost effectiveness of doing it over the phone or they may still think its important to see applicants f2f 

    I've not heard anything official on this but other members may know 
  • LeeA380
    LeeA380 Member Posts: 59 Connected
    edited July 2021
    I got a text this morning saying I must attend the local job centre plus IN PERSON for my first commitments interview.

    Seeing as I am with limited mobility, I would have preferred this to be over the phone.

    Do you think I could try phoning them myself and explaining that a phone call may be more realistic?
  • Ross_Scope
    Ross_Scope Posts: 7,398 Scope online community team
    There's no harm in [email protected]

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