My Mum has a telephone appointment on Tuesday (new claim.) She feels she is unable to speak. — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.

My Mum has a telephone appointment on Tuesday (new claim.) She feels she is unable to speak.

CatsMeow
CatsMeow Member Posts: 13 Listener
She has trauma related to the healthcare professional. She cannot deal with the assessments like this and is housebound.

I wrote the 'How the disability affects you' booklet for her, and being honest, if she does the assessment she'll downplay herself. 

She wants me to answer and take the appointment for her. Whilst i know I can be on the phone, it states that I cannot answer questions for her. What are my options here?

I know if I was the appointee I could take it, but I'm not - and this is probably too close to set up now. My fear about not doing the appointment is it takes months to get another date.

Any advice on where I stand or what I should?

Comments

  • CatsMeow
    CatsMeow Member Posts: 13 Listener
    (I take all phone calls on her behalf with her GP and have been doing so regularly since Feb, so she really cannot do this.)
  • woodbine
    woodbine Member, Community Co-Production Group Posts: 7,710 Disability Gamechanger
    All I can suggest at this stage is to speak to which ever company is doing the assessment on Monday and see what they say, at this stage all other options would seem to be off the table.
    Be extra nice to new members.
  • Beesmummy798
    Beesmummy798 Member Posts: 71 Courageous
    edited July 2021
    Hi there, I had my tele assessment on Monday and my sister assisted me. She is one of my main carers but not my appointee. At the start of the call my sister started talking and the assessor said she needed to speak to me. I don't communicate over the phone or face to face so I got really distressed and anxious and broke down. I did have to answer some questions but my sister was able to prompt me to answer, add to things I had left out, speak at length at times. Hope this helps. If your mum finds it too distressing tell them during the call. I had phone on loudspeaker x
  • CatsMeow
    CatsMeow Member Posts: 13 Listener
    @woodbine

    You wouldn't happen to know how long it takes to become someone's appointee, that isn't something I could sort out on Monday?

    @Beesmummy798 - Unfortunately I really do not think my mum is capable of answering the questions at all. 
  • woodbine
    woodbine Member, Community Co-Production Group Posts: 7,710 Disability Gamechanger
    @CatsMeow longer than you have i'm afraid as it inc. interviews of both parties.
    sorry
    Be extra nice to new members.

Brightness

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.