LCWRA backpayment — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.

LCWRA backpayment

MarcKeirle
MarcKeirle Member Posts: 11 Connected
Hello I wondered if someone could possibly help me with some information and advice. I started a UC claim 16 months ago with a fitnote as I have depression,anxiety and agrophobia. I have declared my fitnotes constantly throughout the 16 months and after 15 and a half months waiting I finally got my telephone assessment and on the 17th of June I was awarded LCWRA. I have received my first payment of the extra element but in my award letter it said about being told of my backpayment within 7 working days and the 3 month gap that they don't pay which is no problem. I waited the 7 working days and nothing in my journal regarding my backpayment. I have left messages in the payments section of my journal trying to get some information in regards to what is happening with my backpayment and have been ignored for about 2 weeks now. I finally managed to build up the mental strength to call UC and try to find out what is going on the lady I spoke to was quite rude and short with me she told me I have to apply for a backpayment and she has sent my case to my case manager to be actioned , I have no idea what actioned is and she wouldn't explain it to me either all she would tell me was that I had to wait until the 31st of July for a response from my case manager , if the worse happens and they refuse to backdate my LCWRA can I appeal the decision?  If so is there a time limit that for me to appeal from being awarded LCWRA and what does actioned mean ? 

Thanks in advance marc 

Comments

  • janer1967
    janer1967 Member Posts: 16,513 Disability Gamechanger
    Hi and welcome to the community 

    Lots of members have said they have been waiting for longer than the quote of 7 days 

    You don't need to apply for backpay it is  sorted automatically 

    First it needs calculations then authorised before payment 

    Keep checking your old statements and when they change to show the additional payment they will have recalculated and they should then pay 
  • MarcKeirle
    MarcKeirle Member Posts: 11 Connected
    Thanks Janer , my statement all ready includes the extra payment from the LCWRA element on last month's payment as the decision fell in my payment dates , I couldn't work out what the lady on the phone ment when she mentioned sending my claim to my case manager to be actioned , probably just my anxiety getting the best of me and worrying over nothing 
  • janer1967
    janer1967 Member Posts: 16,513 Disability Gamechanger
    Yes it is the case manager that actions the payment 

    With regards your statements I mean the ones that are older and should have back0ay in eg keep eye on Feb or March 
  • MarcKeirle
    MarcKeirle Member Posts: 11 Connected
    Just thought I would update my post, I spoke to a nice lady at CAB today who rang on my behalf and sorted it all out for me and within half an hour after her call my backpayment award letter was posted on my journal so a positive outcome in the end 
  • Tori_Scope
    Tori_Scope Posts: 9,682 Scope online community team
    Great, well done for chasing that up @MarcKeirle :) It's always good to see a positive outcome!
    Online Community Coordinator, she/her

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to tell us how we're doing? Complete our feedback form now.

Brightness

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.