Hi, I'm leggydogs! My PIP claim is ending and I can't get through on the phone. What do I do?

leggydogs

Hi people, my PIP claim is ending and I received an email telling me to get in touch to update but I have phoned 20-30 times but just cant get through or get cut off, I am worried sick that my claim will just end is there any other way of contacting them? Please help! Thanks

janer1967

Hi there and welcome to the community 

Have you filled in any review forms at all 

The best time to call is first thing when they open 

There are no other ways to contact them 

Can you reply to the email or is it not a reply email 

leggydogs

hi jane r not had any review forms and simply cannot find the email

leeCal

According to Mike [removed by moderator] this is a live email address
correspondence@dwp.gov.uk

janer1967

It's unusual for a claim to just end without having a review 

Unless you were awarded at tribunal if so you need to put in a new claim and if not processed in time your claim will end

leggydogs

I was awarded at tribunal!

Cher_Alumni

Hi @leggydogs

I'm sorry you're having difficulty getting through on the phone. PIP are under increased demand at the moment so our members are finding that calling first thing in the morning is a good time to get through. I appreciate it's frustrating however so please do try the email @leeCal suggested and keep persevering.  

Just to advise, I've tweaked the title of your thread and moved it to our PIP, DLA and AA category for others to spot.  Good luck.

janer1967

In that case they normally notify you 14 weeks before it is due to end to remind you to do a new claim 

That is what the email will have been 

You need to apply ASAP as current new claims are taking about 10 months to complete 

leggydogs

many thanks