Hi, I'm leggydogs! My PIP claim is ending and I can't get through on the phone. What do I do? — Scope | Disability forum
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Hi, I'm leggydogs! My PIP claim is ending and I can't get through on the phone. What do I do?

leggydogs
leggydogs Community member Posts: 4 Listener
edited July 2021 in PIP, DLA, and AA
Hi people, my PIP claim is ending and I received an email telling me to get in touch to update but I have phoned 20-30 times but just cant get through or get cut off, I am worried sick that my claim will just end is there any other way of contacting them? Please help! Thanks

Comments

  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
    Hi there and welcome to the community 

    Have you filled in any review forms at all 

    The best time to call is first thing when they open 

    There are no other ways to contact them 

    Can you reply to the email or is it not a reply email 
  • leggydogs
    leggydogs Community member Posts: 4 Listener
    hi jane r not had any review forms and simply cannot find the email
  • leeCal
    leeCal Community member Posts: 7,550 Disability Gamechanger
    edited November 2022
    According to Mike [removed by moderator] this is a live email address
    correspondence@dwp.gov.uk

    “This is my simple religion. No need for temples. No need for complicated philosophy. Your own mind, your own heart is the temple. Your philosophy is simple kindness.” 
    ― Dalai Lama XIV

  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
    It's unusual for a claim to just end without having a review 

    Unless you were awarded at tribunal if so you need to put in a new claim and if not processed in time your claim will end
  • leggydogs
    leggydogs Community member Posts: 4 Listener
    I was awarded at tribunal!

  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,741 Disability Gamechanger
    Hi @leggydogs

    I'm sorry you're having difficulty getting through on the phone. PIP are under increased demand at the moment so our members are finding that calling first thing in the morning is a good time to get through. I appreciate it's frustrating however so please do try the email @leeCal suggested and keep persevering.  

    Just to advise, I've tweaked the title of your thread and moved it to our PIP, DLA and AA category for others to spot.  Good luck.
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  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
    In that case they normally notify you 14 weeks before it is due to end to remind you to do a new claim 

    That is what the email will have been 

    You need to apply ASAP as current new claims are taking about 10 months to complete 
  • leggydogs
    leggydogs Community member Posts: 4 Listener

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