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Discrimination advice

Hi, 
My brother is completely blind and lives alone since his wife died 3yrs ago. He's currently having renovations in his home and is paying a LOT of money for this to an expensive independant kitchen/bathroom company. I've been his eyes during this process and there have been a number of errors,  some major like doors & walls in the wrong place! As expected,  a number of calls to the company have been needed and things were being fixed, albeit behind schedule but they were getting done. 
Then on the weekend things got strange... and worse from there...
The owner of the company sent a number of emails to my brother which included comments like "I've never had a customer as bad as you in all the years I've been in business" and "I wish I hadn't taken on the job" and "are you bipolar?".... i'll reiterate, it was HIS employees who had made errors by not following plans!

But my main point of concern is this....
My brother called me yesterday morning to tell me about the latest problems and the frankly unacceptable comments from the owner. Later in the day he received an email from the project manager & 2nd in command to the owner, in which he discloses that he'd been there earlier in the day and heard him on the phone!
My brother (Charlie) had been in his lounge with internal doors closed for privacy,  but the patio door open. So this guy had arrived at his house,  not knocked on the front door,  but gone round the back of his house,  eavesdropped  on a phone call and then scurried away without saying anything.  
I'm furious about this! He wouldn't have been able to do that to a sighted person, so he's absolutely using Charlie's disability against him! 

So I I don't know what to do about it,  I'm partly wondering if I'm being overly protective and overreacting, because calling the police seems a little excessive,  but is there anywhere else I can report it to???

Thanks
Rachel 

Replies

  • MarkN88MarkN88 Member Posts: 1,272 Pioneering
    That’s not discrimination. 

    It seems like there is a lot going on in terms of problems with the company your brother has asked to complete the work making a lot of errors. 

    I would speak to Citizens Advice Consumer helpline, I’ve worked with them before and they will explain your next steps. 

    In terms of purposely listening into a call, I don’t think there is much you can do, try the police if you so wish to but I don’t think it would be a high priority. 
  • Rachel3508Rachel3508 Member Posts: 4 Listener
    I've copied this from Google

    Disability discrimination is when you are treated less well or put at a disadvantage for a reason that relates to your disability

    So how can standing at someone's patio door, listening to a call and then leaving not be discrimination? He could categorically not have done that to a sighted client?
  • MarkN88MarkN88 Member Posts: 1,272 Pioneering
    I’m sorry but I can’t see the relevance. 

    Everything you have described, could have happened to anyone who does not have a disability too. So I can’t see how he has been singled out due to a disability. 

    You said they went round the back and listened in to a conversation, that could also happen to a person who has their sight, so again how can that be classed as discrimination? 

    Have you looked into the CAB service I have suggested? 

    Are you going to ring the police if you feel that strongly about it? 

    If you truly believe their was discrimination then you are going to need to speak with a solicitor for legal advice. 

    In terms of complaining about the treatment and the errors I would suggest doing what the CAB helpline I suggested tells you. 
  • Rachel3508Rachel3508 Member Posts: 4 Listener
    Thanks for your comments,  I probably am just over reacting,  which is why I didn't act immediately. 

    Charlie is handling the complaint himself and  has already sent several emails. 

    He has also commented on social media (in a private post with just friends) that the owner "scares me" so this is why I went into full protective sister mode. 

    Thanks for your help
  • MarkN88MarkN88 Member Posts: 1,272 Pioneering
    I can understand that. I think any sibling would get protective over another. 

    If he gets no where with the complaints I would still speak with CAB consumer helpline as they will help you understand your rights and what you can do. 
  • mikehughescqmikehughescq Member Posts: 6,594 Disability Gamechanger
    There possibly is not a discrimination element here. Once workmen have access they tend to presume they have access for the duration. They have done here what they would almost certainly have done for other jobs. It just hasn't occurred to them that doing so would cause some distress for a person with no perception of light.

    I wonder then how will his impairment and the consequences have been explained by him rather than you? Few people "get" sight loss or the wide range of non-obvious issues. 

    I think you need to decide what exactly you want here? I presume the first priority would be the satisfactory completion of the job? After that? What, if anything? 

    My starting point here would be to have a complete reset with the company and an open, honest conversation about how his health impacts and the consequences for them. Once they know that, if things continue to go wrong then, yes, go get some consumer advice. 
  • janer1967janer1967 Member Posts: 11,166 Disability Gamechanger
    I understand you'd distress and hope others cinnents have helped you 

    All I would add and I may be wrong buf if your brother continues to employ this Company then apart from complaining to the company themselves I don't think you would get anywhere with a complaint to another body 

    If you have any issues with them that you feel would warrant police intervention then why are you still allowing them access to your brothers property 
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