Hi, my name is 22GreDa58Q! Having trouble with a scooter

22GreDa58Q

I had a Scootercase scooter from CareCo in May 2021 and because due to lock down and being 85 I didn’t try the scooter  in the 14 days so I forfeited the returns option the scooter is not what I want .1 the controls are not suitable for my arthritic hands.
  2 the steering locking is difficult to tighten
  3 the scooter should only be used on cruise ships , shopping centres and on good paving areas.
  This was not stated in the details for this scooter.  

 I paid £999.99 for this scooter  On Line. Sale.

 I have had one visit from their engineer in June when the foot section came away from the body and now the steering has locked at an angle. 

I did tell CareCo I would like to change the scooter for a different type but they said no. Written to the Managering Director but had no reply. 

Have tried Citizens advice but they said the 14 days is legal .
any advise please.

atlas47

Hi

I would telephone your local trading standards for their assistance.

Let us know how you get on.

Ross_Alumni

Hello @22GreDa58Q

Welcome to the community, sorry to hear of the inconvenience with the scooter. 

If returning the scooter isn't an option, have you considered selling it?