Hi, my name is 22GreDa58Q! Having trouble with a scooter

22GreDa58Q
22GreDa58Q Online Community Member Posts: 1 Listener
I had a Scootercase scooter from CareCo in May 2021 and because due to lock down and being 85 I didn’t try the scooter  in the 14 days so I forfeited the returns option the scooter is not what I want .1 the controls are not suitable for my arthritic hands.
  2 the steering locking is difficult to tighten
  3 the scooter should only be used on cruise ships , shopping centres and on good paving areas.
  This was not stated in the details for this scooter.  
 I paid £999.99 for this scooter  On Line. Sale.
 I have had one visit from their engineer in June when the foot section came away from the body and now the steering has locked at an angle. 
I did tell CareCo I would like to change the scooter for a different type but they said no. Written to the Managering Director but had no reply. 
Have tried Citizens advice but they said the 14 days is legal .
any advise please.

Comments

  • atlas47
    atlas47 Online Community Member Posts: 237 Empowering
    Hi

    I would telephone your local trading standards for their assistance.

    Let us know how you get on.
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Hello @22GreDa58Q

    Welcome to the community, sorry to hear of the inconvenience with the scooter. 

    If returning the scooter isn't an option, have you considered selling it?