If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

I had my mobility vehicle taken twice, and now Motability have taken back vehicle. What can I do?

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chanteldaniel
chanteldaniel Community member Posts: 3 Listener
edited August 2021 in Transport and travel
Hello

I have a hidden disability and it has been a nightmare for me.

I had my mobility vehicle taken twice in less than two months, which resulted in motability taking back the vehicle and telling me I cannot reapply for 12 months.

This has crushed me. I have barely left my house for more than a month.

Would really appreciate some guidance on how to get my vehicle back.

Thank you so much

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  • janer1967
    janer1967 Community member Posts: 21,964 Championing
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    Hi and welcome to the community 

    Sorry about your situation when you say your car was taken do you mean stolen? 

    I'm not sure how you could get your car back 

    Would it be possible to use the mobility element of your PIP to buy or lease a car privately 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,499 Championing
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    Hi @chanteldaniel :) Welcome to the community!

    I'm sorry to hear that you no longer have a car as well. Would you be able to tell us a little more about the circumstances surrounding your Motability vehicle being taken away? 

    You mentioned not having really left the house in a month. Have you been able to get the essential items you need, such as food? Do you have any friends or family members who'd be able to take you out if needed? 

    I renamed your post slightly and moved it into our category for discussions relating to Motability, Blue Badges, and disabled motoring so that other members can find it more easily. 

    National Campaigns Officer at Scope, she/her

  • Golden12
    Golden12 Community member Posts: 28 Contributor
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    Was the car taken away by the mobility ? why was this taken was you no longer entilited ?
  • chanteldaniel
    chanteldaniel Community member Posts: 3 Listener
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    Thank you for the responses everyone…

    I am fasting at the moment, I do not feel much in the mood to eat. It’s been three days, so I will stop tomorrow. I have lost my appetite, so I do not each too much so locally I am able to grab some bits when there is nothing in or the occasional takeaway delivery, if I have enough.

    I have not told many people about this incident. I feel very embarrassed to be making all these steps forward and then knocked back again. Also do not have many friends or family connections to support me in a time like this, so I do not ask… ? 

    It was taken by the council, as it was parked without the relevant permit, which I was unaware of at the time.

    This being the second time they took it, they were aware that this was the second time they had lifted it that it was a Motability vehicle.

    However, I have a hidden, non-physical disability that means that this same council who took my vehicle on two occasions also refused to provide me with a blue badge so I can comfortably park and drive around with the visibility of the badge.

    it’s been awful!

    I asked a loval MP to help. They agreed and 3 mins in had to answer an “important international call” and never got back to me.

    Am I supposed to be going through this? 

    As a person with a hidden disability, that has been diagnosed btw and also awarded highest band on PIP for both sections, you would think I had some enforceable rights!

    If anybody knows the legal implications this might have, please be in touch.

    I’m in a lot of pain over being treated like this continually. It’s wearing me extremely thin and making me feel suicidal again.. ? 
  • chanteldaniel
    chanteldaniel Community member Posts: 3 Listener
    edited August 2021
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    Also to add, Motability have been a frigging nightmare. 

    They have said that they are just a leasing company and cannot get involved with getting the council to see sense.

    You should have seen the horrible and unsupportive email I got from the Manager at the CUSTOMER SERVICES department!

    Where is the service and/or the duty of care from these people,  who really should see themselves as a lot more than just a leasing company.

    How dismissive and rude!

    I am far from impressed and have struggled to reply without totally losing my head!

    Really need help dealing with this. These complexities are ever-so present in my life.
    I never get any peace or good news that can get me out of this miserable situation.

    I am heavily depressed atm and would really appreciate some insight/help to resolve this.
  • janer1967
    janer1967 Community member Posts: 21,964 Championing
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    Hi again 

    I am really sorry to hear what you are going through 

    I think you need some expert advice relating to your case I would contact cab or try advicelocal to see what help is available 

    Let us know how you get on 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,499 Championing
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    Hi @chanteldaniel :) I've sent you an email from community@scope.org.uk, so please do take a look at that when you get a moment. 

    National Campaigns Officer at Scope, she/her

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