If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

ESA Not Paid

Options
Lee39
Lee39 Community member Posts: 68 Connected
ESA was due today, was not paid, was not paid on friday..... i guess they messed up again?? 

Comments

  • MarkM88
    MarkM88 Community member Posts: 3,127 Connected
    Options
    I would advise to ring them. If it was due today than it wouldn’t of went in on Friday anyway as only yesterday was a BH. 
  • Lee39
    Lee39 Community member Posts: 68 Connected
    Options
    Awaiting a call back, they have done this before, always during a bank holiday, my PIP is under review but they would not of just stopped ESA without a good reason. It is probably late or they made a mistake.
  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,806 Championing
    Options
    MarkN88 said:
    I would advise to ring them. If it was due today than it wouldn’t of went in on Friday anyway as only yesterday was a BH. 
    Oddly, my ESA came through on Friday, despite usually being paid on a Tuesday.   :|
  • MarkM88
    MarkM88 Community member Posts: 3,127 Connected
    Options
    Oddly, my ESA came through on Friday, despite usually being paid on a Tuesday.   :|
    Ah right, that's strange, I thought they would have only paid anyone's that fell on the Monday. 
  • Lee39
    Lee39 Community member Posts: 68 Connected
    Options
    there was a glitch in the matrix..... horrible experience 3 phone calls, 90 minutes wait each time.... its sorted now, But jeez not fun.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,499 Championing
    Options
    I'm glad it's been sorted now @Lee39 :) Sorry it was such a faff! Did you find out what the problem was?

    National Campaigns Officer at Scope, she/her

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.