Universal Credit never respond to any questions unless I escalate multiple levels. Anyone else? — Scope | Disability forum
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Universal Credit never respond to any questions unless I escalate multiple levels. Anyone else?

3973Stuart Member Posts: 1 Listener
edited September 23 in Universal Credit (UC)
Hi all, new on here. 

My allocated Universal Credit office do not respond to any questions unless I escalate multiple levels via the central phone line. I have been waiting since June 2021 for a decision of my appeal for backdating payments which was only ever needed due to their own incompetence.

I feel like they seem to enjoy watching me lose my mind, health and life...

Does anyone else have this problem and if so, is there a way to get them to do their job?

 I would be happy to do their job and help people properly. 


  • janer1967
    janer1967 Member Posts: 12,311 Disability Gamechanger
    Hi and welcome to the community 

    When you put a note in your journal mark it as a service or payment issue then a case manager will see it rather than admin 
    Here to help with my experience in hunan resources and employment rights 


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