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Universal Credit never respond to any questions unless I escalate multiple levels. Anyone else?
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3973Stuart
Community member Posts: 1 Listener
Hi all, new on here.
My allocated Universal Credit office do not respond to any questions unless I escalate multiple levels via the central phone line. I have been waiting since June 2021 for a decision of my appeal for backdating payments which was only ever needed due to their own incompetence.
I feel like they seem to enjoy watching me lose my mind, health and life...
Does anyone else have this problem and if so, is there a way to get them to do their job?
I would be happy to do their job and help people properly.
My allocated Universal Credit office do not respond to any questions unless I escalate multiple levels via the central phone line. I have been waiting since June 2021 for a decision of my appeal for backdating payments which was only ever needed due to their own incompetence.
I feel like they seem to enjoy watching me lose my mind, health and life...
Does anyone else have this problem and if so, is there a way to get them to do their job?
I would be happy to do their job and help people properly.
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Hi and welcome to the community
When you put a note in your journal mark it as a service or payment issue then a case manager will see it rather than admin
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