DWP won't respond to complaints — Scope | Disability forum
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DWP won't respond to complaints

[Deleted User]
[Deleted User] Posts: 0 Listener
edited September 2021 in Benefits and financial support
Three months ago I complained to the DWP by phone, last month by recorded delivery and 3 weeks ago by email, every time I ring, which I have lost count of, I am fobbed off by the operator promising someone will call me back, they do not.
I am in receipt of PIP and have reached pension age and am entitled to Pension Credit which I applied for 5 months ago but it's as though I don't exist. I even tried firing off an email to ICE.
Can anyone advise what I should do? Sue them?
 
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Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Listener
    Then why is Pension Credit listed on the DWP webpage if the DWP doesn't deal with Pension Credit, then who does? If you wanted to offer some help then why not include this information?
    The Department of Work and Pensions is a misleading title then?
    Tbh I did get one callback, on the 26th July and was told I'd hear within a week. No I didn't.
    I got the complaints address from the operator and the email is one they contacted me over a previous complaint.

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  • [Deleted User]
    [Deleted User] Posts: 0 Listener
    And what tone is that may I ask? That's rich considering your condescending, dismissive and unhelpful response.
    How do you block people on here?
    Just joined and never shall darken this doorstep again. 


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  • Adrian_Scope
    Adrian_Scope Posts: 10,935 Scope online community team
    Closed pending review.
    Community Manager
    Scope
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This discussion has been closed.

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