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Social Care Reviews. Issue with new carers not wanting to perform tasks in Care Plan
I have a disabled sister with a Spinal Cord Injury. She is on Direct Payments and the Council pay towards her care and my sister contributes towards her care on a weekly basis. We were with a Care Agency for 13 years and recently changed to a new agency. We are having issues with the carers not wanting to perform certain tasks detailed in her Care Plan. The Agency has written to the Social Worker to have my sister's package reviewed saying there is too much cleaning in the package. Are they allowed to do this? The carers are reluctant to clean the areas that they use for my sister's care needs i.e. shower, toilet, kitchen area etc. She has also been allocated an extra carer to take her shopping, the care agency have said to the Social Worker that this can be accommodated through her existing package without the need of allocating extra hours. Again, are they allowed to do this? My sister's package was discussed with them prior to them taking on the package. They agreed to everything and now this has happened. Any advice on how to deal with this matter at review level would be appreciated.
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