No PIP call for assessment. What happens next? — Scope | Disability forum
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No PIP call for assessment. What happens next?

postmanpat68 Member Posts: 13 Connected
edited October 15 in PIP, DLA, and AA
Hi all.

I was scheduled for a pip call this morning to my mobile, but after waiting for well over 3 hours the call never materialised.
Does anyone have experience of what happens next as capita said it could take a week to investigate the non call.  



  • janer1967
    janer1967 Member Posts: 12,375 Disability Gamechanger
    Hi there 

    Unfortunately all you can do is wait and see what the reason was for them not calling and for them to reschedule 
    I have professional experience in HR within public,  private, and charity sectors.  If I can't help I will
  • postmanpat68
    postmanpat68 Member Posts: 13 Connected
    Capita did call on Mon 18th with another Telephone assessment 24hrs later on Tues 19th, no apology as to the previous no show.

    I did find the call stressful and a little bit degrading as in one question the assessor did sound quite irate when asking why I use a dosette  box and alarm to remind me to take medication (not sure if she knew what the dosette box was), I did say they are not the same and because of a TBI recently I need both which didn't seem to go down too well.


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