What sorts of questions might they ask for a work capability phone call? — Scope | Disability forum
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What sorts of questions might they ask for a work capability phone call?

lawraahh30 Member Posts: 11 Listener
edited October 2021 in Universal Credit (UC)
Hi I was just wondering what sorts of questions are they likely to ask for a WCA phone call  As I have a number of illnesses including mental health issues. Do they focus on one or all of them? Thanks 


  • poppy123456
    poppy123456 Member Posts: 25,620 Disability Gamechanger
    The questions will be based on a typical day for you. If you kept a copy of the form you returned (which you should have) have a read of this before the assessment to remind yourself of what you wrote, part of the assessment will be to verify what you wrote in the form.
    The work capability assessment is not about a diagnosis, it's how those conditions affect your ability to do any type of work. Sometimes they may not focus on all of your conditions, it depends how you're affected by them.
  • lawraahh30
    lawraahh30 Member Posts: 11 Listener
    No I didn’t keep a copy of it unfortunately. I didn’t know to do that. I’ll just answer the questions as honestly as I can. Thanks for your helpful response 
  • lawraahh30
    lawraahh30 Member Posts: 11 Listener
    Had my assessment today, was only 20 minutes long! Do you know if the results are uploaded to the universal credit journal or do I get a letter in the post? 
  • calcotti
    calcotti Member Posts: 3,778 Disability Gamechanger
    edited October 2021
    Once a decision is made, a decision letter will be uploaded to your UC journal.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.


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