Supermarket deliveries

TheAlien

Has anyone had any issues with the way you were treated when their shopping arrived?

My delivery drivers are usually quite good, but today I got one who, first of all knocked on the wrong door, then proceeded to thrust my shopping at me instead of asking how, or even if, I needed help.  To make the experience even worse, she was using both hands to shove things at me when she could clearly see that I was using one crutch, while leaning against the wall to avoid falling over.  Usually I ask for the crate to be lifted so I can retrieve my items, but she didn't even give me the chance!  All of this was on the doorstep.

Then to add further insult to the matter she slammed my front door when she left which was effectively in my face!

I have put a complaint in, but don't expect anything to be done about it, even though she clearly needs disability awareness training.

janer1967

Hu there 

I don't have any issue mine always help even empty crates for me 

I would hope they will take your complaint seriously 

TheAlien

I would like to think that @woodbine, but she had a young trainee with her and I think she was trying to show off.

MarkM88

Since you have complained, I don’t think there is much else you can do, you only had two options at the time, they were to accept the delivery or refuse it. 

As you accepted the delivery, than yes you should have received help if you asked for it, however if you didn’t get this help and the behaviour of the driver was unacceptable than all you can do is let the company know via a complaint. 

This is what you have done, which is great. 

Hopefully this will be acknowledged and the driver will be reminded of their responsibilities and to help customers where they can, from my experience of working at management level in a supermarket, unless this colleague has had other complaints, warnings or reprimands, all that will happen is a verbal warning. 

It’s now up to you to choose whether you continue with this supermarket or use another one. 

TheAlien

I do, but its limited characters, so all I have the space to write is to allow me time to get to the door.  I've had drivers just drive off because they almost expect me to be sat on the doorstep waiting for them.

If she'd just held the crates, or even asked me if or what help I needed it would have been OK, but this was just another case of an able bodied person deciding what help was best for me without any consultation.