Any advice for WCA by phone pls? Can someone talk on claimants behalf? — Scope | Disability forum
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Any advice for WCA by phone pls? Can someone talk on claimants behalf?

feeky1973
feeky1973 Member Posts: 35 Listener
She has mental issues and doesn't talk to people well, usually just answers questions basically 'yes/no',  avoids conversations. Has OCD, communication and social anxiety and more..... I usually talk on her behalf/prompt her but will what I say count in someone else's WCA?   OR Would it be better for me not to talk on her behalf?

Also, her doctor has recently given her a paper copy of a letter to show people that phone conversations are an issue for her (communication anxiety) but the problem is the assessor wont have seen this. Would it be worth trying to get this to them some how? Is there anything we can do ?   It does state in the letter any new evidence can be discussed. But would discussing it at the appointment  be enough (proof)? 
Do assessors have live access to medical records to view the letter there? 

ANY advice tips on WCA via phone would be welcome please  :)

Comments

  • mikehughescq
    mikehughescq Member Posts: 7,779 Disability Gamechanger
    If you are an appointee you can be part of the conversation but the intent of the assessment is to assess the claimant rather than your version of the claimant. It is almost better to step back and let a disaster unfold than to prevent the HCPseekng the person as they are.

    No reason at all why the letter from the GP cannot be sent across to the AP at this point. 

    The only “proof” you need are anecdotal examples of why each specific work related descriptor cannot be done repeatedly or safely in a work context. 

    No assessors do not have access to “live” medical records as there’s no such thing. There is just your medical record and that’s only accessible if consent is obtained from the claimant. However, it’s irrelevant in many cases because LCWRA is about the work-related consequences of a health condition and not the condition itself. It’s a test of practical functional ability rather than one medical document versus another. 

    The only tip for the assessment is to avoid yes/no answers. The question, no matter how it gets phrased, is whether you can do something safely/repeatedly in a work context rather than whether you can do it full stop as a one off.
  • feeky1973
    feeky1973 Member Posts: 35 Listener
     Thanks mikehughescq said:


    No reason at all why the letter from the GP cannot be sent across to the AP at this point. 

    Whats the AP?  How/where would she send the letter?
  • poppy123456
    poppy123456 Member Posts: 24,664 Disability Gamechanger
    feeky1973 said:
     Thanks mikehughescq said:


    No reason at all why the letter from the GP cannot be sent across to the AP at this point. 

    Whats the AP?  How/where would she send the letter?

    Ap = Assessment provider. You can find the assessment centre of your location here. https://www.chdauk.co.uk/find-your-assessment-centre or you can ring them to ask for the address.

  • feeky1973
    feeky1973 Member Posts: 35 Listener
    About her inability /anxiety to communicate.  Could she make notes about her condition and read from them, if relevant questions come up?    Would it also be better to explain to the assessor that she is reading from notes?
  • poppy123456
    poppy123456 Member Posts: 24,664 Disability Gamechanger
    Some people find it helpful to write out notes before the assessment. There’s no harm in telling the AP that they’re reading from notes. 
  • feeky1973
    feeky1973 Member Posts: 35 Listener

    Ap = Assessment provider. You can find the assessment centre of your location here. https://www.chdauk.co.uk/find-your-assessment-centre or you can ring them to ask for the address.

    Do you think it'd be ok for me to call up on her behalf? Her anxiety is such a barrier to communicating. Wish we'd had this letter to explain about it at the time of the form :(  So hard to know if they'll except new evidence at this point and whether its worth the distress she'd have of trying to get it to them.  
  • poppy123456
    poppy123456 Member Posts: 24,664 Disability Gamechanger
    I see no reason why you can't ring to ask for the address to send more evidence. You don't have to give the person's name. The link  i posted above will tell you where the nearest assessment centre is to her.
    If the evidence is relevant then send it, otherwise don't. It's not like the evidence is going to DWP, which would take quite a while because of the postal delays.
  • feeky1973
    feeky1973 Member Posts: 35 Listener
    Thanks :smile:I looked on that link and theres a few centres in her area, hard to know which it'd be. Do you think it always the nearest by miles thats 'your centre' ?
  • poppy123456
    poppy123456 Member Posts: 24,664 Disability Gamechanger
    I have no idea on that. There's only one in my area. Does the evidence she has clearly state exactly how her conditions affect her? If it doesn't then she needs to decide whether it's worth sending it, especially if she's already sent similar evidence.
  • feeky1973
    feeky1973 Member Posts: 35 Listener
    Does anyone know if the phone assessments are ever recorded or is it only the face to face ones? 


  • Libby_Scope
    Libby_Scope Posts: 117 Courageous
    Hi @feeky1973

    That's a good question and I'm not too sure if the phone assessments are recorded. They might do for security and record keeping. Hopefully, some other members will comment on their own experiences and will be able to help :)
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  • poppy123456
    poppy123456 Member Posts: 24,664 Disability Gamechanger
    I'm not aware of them recording the telephone assessments. My advice would be to concentrate on the assessment itself and answering the questions rather than anyu recording. A recording isn't going to get you placed into one of the groups. If the worst happens and they need to take it to Tribunal then you can't use the recording unless it's professionally transcribed and that costs.
  • feeky1973
    feeky1973 Member Posts: 35 Listener

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