Any advice for WCA by phone pls? Can someone talk on claimants behalf?
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feeky1973
Community member Posts: 59 Connected
She has mental issues and doesn't talk to people well, usually just answers questions basically 'yes/no', avoids conversations. Has OCD, communication and social anxiety and more..... I usually talk on her behalf/prompt her but will what I say count in someone else's WCA? OR Would it be better for me not to talk on her behalf?
Also, her doctor has recently given her a paper copy of a letter to show people that phone conversations are an issue for her (communication anxiety) but the problem is the assessor wont have seen this. Would it be worth trying to get this to them some how? Is there anything we can do ? It does state in the letter any new evidence can be discussed. But would discussing it at the appointment be enough (proof)?
Do assessors have live access to medical records to view the letter there?
ANY advice tips on WCA via phone would be welcome please
Also, her doctor has recently given her a paper copy of a letter to show people that phone conversations are an issue for her (communication anxiety) but the problem is the assessor wont have seen this. Would it be worth trying to get this to them some how? Is there anything we can do ? It does state in the letter any new evidence can be discussed. But would discussing it at the appointment be enough (proof)?
Do assessors have live access to medical records to view the letter there?
ANY advice tips on WCA via phone would be welcome please
Comments
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Thanks Username_removed said:No reason at all why the letter from the GP cannot be sent across to the AP at this point.
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feeky1973 said:Thanks Username_removed said:No reason at all why the letter from the GP cannot be sent across to the AP at this point.
Ap = Assessment provider. You can find the assessment centre of your location here. https://www.chdauk.co.uk/find-your-assessment-centre or you can ring them to ask for the address.
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
About her inability /anxiety to communicate. Could she make notes about her condition and read from them, if relevant questions come up? Would it also be better to explain to the assessor that she is reading from notes?
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Some people find it helpful to write out notes before the assessment. There’s no harm in telling the AP that they’re reading from notes.I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help.
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poppy123456 said:
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I see no reason why you can't ring to ask for the address to send more evidence. You don't have to give the person's name. The link i posted above will tell you where the nearest assessment centre is to her.If the evidence is relevant then send it, otherwise don't. It's not like the evidence is going to DWP, which would take quite a while because of the postal delays.I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help.
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Thanks I looked on that link and theres a few centres in her area, hard to know which it'd be. Do you think it always the nearest by miles thats 'your centre' ?
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I have no idea on that. There's only one in my area. Does the evidence she has clearly state exactly how her conditions affect her? If it doesn't then she needs to decide whether it's worth sending it, especially if she's already sent similar evidence.
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
Does anyone know if the phone assessments are ever recorded or is it only the face to face ones?
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Hi @feeky1973,
That's a good question and I'm not too sure if the phone assessments are recorded. They might do for security and record keeping. Hopefully, some other members will comment on their own experiences and will be able to helpOnline Community Information Coordinator
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I'm not aware of them recording the telephone assessments. My advice would be to concentrate on the assessment itself and answering the questions rather than anyu recording. A recording isn't going to get you placed into one of the groups. If the worst happens and they need to take it to Tribunal then you can't use the recording unless it's professionally transcribed and that costs.
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
@poppy123456 Thank you.
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