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Pip lies

Dwphater Member Posts: 2 Listener
I just want to tell you about problems  I am having about pip and would welcome advice..I am currently getting enhanced rate daily living allowance,  and have now got more bad health issues  and worsening mobility problems and had to fill out another form s(aug2021)they received it 7 September 21 ,in November i rung them for an update and was told that I have to go for a medical again and I will be contacted by atos,on the 1 dec 2021 I rung pip again asking why the delay and was told they have not yet sent my file to atos and they where hanging on to it (is this legal) I told them by doing this they making my life harder and holding up any mobility payments if I was to be awarded any..I then said I wish to make a complaint and was told that I cannot complain about any backlogs they have, I told them the complaint was about lies and fob off tactics and maladministration,.and was fobbed off again..these people are truely evil so now I will have to get a lawyer to write a letter of complaint…I truely believe that they know I will get the mobility part and are being awkward…,roll on when I get to a tribunal they will be crying tears as big as marrowfat peas


  • MarkM88
    MarkM88 Member Posts: 2,296 Pioneering
    To be honest, I don’t think a complaint will help. 

    When you ring PIP you are not talking to DWP staff you are actually talking to a call handler. 

    There are backlogs and that probably does explain why you have heard nothing. 

    It’s a waiting game I’m afraid, it’s the nature of benefits. 
  • poppy123456
    poppy123456 Member Posts: 25,619 Disability Gamechanger

    Backlogs are huge because we are still in the middle of a pandemic, which natrually has caused a lot of people to go off sick. When people are off sick then others have to do twice the amount of work. You are not the only person that's currently going through a review, there's a many thousands of others too. You definitely do not need any lawyer here.

    It's worth remembering that the a PIP assessment is not a medical, it;s an assessment of your functional needs.

    It's perfectly normal for the review process to take several months and in the meantime all you can do is wait, just like everyone else.

  • janer1967
    janer1967 Member Posts: 13,317 Disability Gamechanger
    No cause to complain if you get a higher award it will be backdated to when you reported the change

    The priority is new claims at present which is right so those not getting any money are looked at first 

    It is frustrating the wait but no lawyer involvement will change this and you would be wasting your money paying for a letter 
  • Dwphater
    Dwphater Member Posts: 2 Listener
    You sound like a dwp worker 
  • poppy123456
    poppy123456 Member Posts: 25,619 Disability Gamechanger
    edited December 2021
    I have never and will never work for DWP!! and i'm not aware of @janer1967 of ever working for them either. I'm a benefit claimant myself with a lot of experience and knowledge.
  • MarkM88
    MarkM88 Member Posts: 2,296 Pioneering
    @Dwphater there is absolutely no need for that comment. I’m sorry to be blunt, but just because your having to wait and you don’t like the comments provided to you, is no need for personal attacks. 
  • Tharos
    Tharos Member Posts: 14 Connected

    Your frustration is understandable, but the delay you are describing is unfortunately not that unusual. Especially when you factor in the pandemic. I don't see how seeking legal advice will help in this case.  They will not be able to do anything about the backlog of cases, it won't bring your case any further forward. It seems like an avoidable expense on your part, that is if someone will even pursue it. 

    Many of us are, or have been in a similar situation with various delays and hold ups with applications so we know how frustrating it is, but it's the system we have to work with at the moment, however we may feel about it. 

    Good luck with your application 
  • janer1967
    janer1967 Member Posts: 13,317 Disability Gamechanger
    I have never or never will work for dwp and I claim pip and uc myself so have had my fair share of battles with them 

    If you need benefits support then you have no alternative but to wait like everyone else 

    As for them crying big tears at tribunal I doubt it they most often don't even turn up 

    You asked for advice and been given it by several members all saying the same 

    Whether you like the advice is another matter but is no reason to attack people who come here voluntary to help others 
  • Tori_Scope
    Tori_Scope Posts: 7,023

    Scope community team

    Hi @Dwphater,

    Welcome to the community. I'm sorry to hear that you're feeling frustrated about the wait you've had with your PIP claim. I can appreciate that this would cause some stress and concern.

    Many of the members who offer advice and support on benefits here on the community do so because they have experience of the benefits system, often because they claim benefits themselves, or have supported someone who has. We've had lots of members post here with concerns about their waiting times, and many of these people have been reassured by the fact that this is usually due to backlogs, rather than a problem with their specific claim. 

    We ask that you remain respectful in all comments and posts you make on the community, as is noted in our house rules. This includes avoiding making assumptions or accusations towards other members.

    It's difficult to give you an exact timeframe as to when you might expect to hear back from them about your assessment, sadly. I hope that you don't have to wait too long.

    How are you feeling about the assessment? 

    I'm also sorry to hear that your health problems have worsened, and that this has affected your mobility. Are you receiving enough support to help you manage these changes at the moment?
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  • DuffersMum
    DuffersMum Member Posts: 196 Pioneering
    I don’t necessarily think the DWP are prioritising new claims....my change of circumstances was done and dusted in 9 weeks, I think it’s more down to where you live and whether or not you are sent for an assessment (my award was paper based.

    I have worked for the DWP previously, although not the PIP department and there were always different teams for dealing with new claims or change of circumstances.

    however I don’t think complaining will do anything to speed up your claim.
  • mikehughescq
    mikehughescq Member Posts: 8,269 Disability Gamechanger
    @DuffersMumDWP are absolutely prioritising new claims and have explicitly said so for many months now. That has been further emphasised by their work on the digital PIP 2, which has now finally gone full live this week. The expectation is that they will be dealing with around 1,000 new claims per day. Further work on making the whole process digital starts in January 2022. 

    The fact you got dealt with almost quickly tells no-one anything really. Average delays were posted on another recent thread to which you contributed and, whilst your delay was clearly below average, the whole point of an average is that it's arrived at by putting together some minimal delays with some very long delays.  

    However, the point here is that DWP are sensibly holding onto a file because the assessment provider already has a significant backlog caused by the pandemic. Instructing ATOS to assess at this point would be pointless. It would just add another number to a very large queue. 

    As regards everything else, and putting aside my inevitable amusement at people other than me being accused of working for DWP for a change, I think it's important that the OP understands that:

    - the PIP assessment is not and never has been a medical. It is a functional assessment. A very different beast indeed. 
    - there are no lies, fob off tactics or maladmistrative issues here.

    The delays are real and have a real cause. Many of the DWP staff are still working from home or ill as are many of the AP staff. The pandemic doesn't exclude people working on benefit claims.

    You can of course complain but before you do I would contemplate what that effort will produce. At worst, an apology. At best? Maybe an acceleration of your claim and assessment. Most people who pursue speed as an outcome tend to regret it.

    Instead of complaining you could use this time constructively to ensure you learn the basics of PIP e.g. that there is no medical assessment. How the points system works? Why reliability and anecdotal evidence are pivotal? Then, if refused, you might better understand what went wrong and be able to fix it without even getting to appeal.

    A complaint certainly isn't going to get you any money as at present you cannot demonstrate any financial loss because there is no decision. If you get a refusal then your choice is MR then appeal. If you get a positive decision or win at appeal then there is no financial loss at all as the award goes back to the date you notified your change of circumstances. 


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