nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

We want to hear from you: please tell us about your experience of the online community.

We have two separate water bills for two people at the same flat, is it better to keep them separate

JumpingJames

I moved into a flat with my best friend. He moved one month before me here. He did not pay any water bills before he moved where he lived before. I moved here one month later because of giving notice and previously at my old house I paid around £27 per month for water. He set up an account when he moved here with United Utilities for himself. I told United Utilities I was moving from my home to here on the 20/11/2021. Now we get two water bills in letters to this house and have two online accounts. Mine is to pay £26 per month and his is to pay £26 per month. I am not sure if we are supposed to get two separate bills, if it is possible to combine them so just he gets the combined bill (which if it is cheaper we would prefer), or if two separate bills would be cheaper and to keep them separate or combinming the bill would be cheaper. Or if United Utilities have made a mistake. Thank you.

Find more posts tagged with

Comments

calcotti

Not my area of knowledge but that doesn't sound right. I would expect there to be only one bill for a property. Speak to United Utilities.

janer1967

I'm not sure but would imagine if 2 separate bills you maybe getting changed twice the amount of service charges

It would make more sense in my opinion to have 1 bill and you both pay equal share

I would contact the supplier to discuss

Alex_Alumni

Hi @JumpingJames and thanks for your query, I think the best thing to do would be to give United Utilities a ring and run through things with them.

I agree, having just one bill feels like the right thing if you're both living at the same property. Let us know how you get on!

JumpingJames

woodbine said:

£52 per month or £624 a year seems high unless it's a large property with a high rateable value, are you living together as a couple or just sharing?

Sharing.

wilko

hello, contact your water supplier and explain your situation and you will hopefully have your account made over to a single account and paying only the one amount £26 per month I think the two accounts are generated automatically and will need human intervention to rectify. Don’t delay as you should get a refund at least one of or have the refund credited to the chosen account and restart direct debit when the credit has been used up.