We have two separate water bills for two people at the same flat, is it better to keep them separate — Scope | Disability forum
Find out how to let us know if you're concerned about another member's safety.

We have two separate water bills for two people at the same flat, is it better to keep them separate

JumpingJames
JumpingJames Member Posts: 25 Connected
I moved into a flat with my best friend. He moved one month before me here. He did not pay any water bills before he moved where he lived before. I moved here one month later because of giving notice and previously at my old house I paid around £27 per month for water. He set up an account when he moved here with United Utilities for himself. I told United Utilities I was moving from my home to here on the 20/11/2021. Now we get two water bills in letters to this house and have two online accounts. Mine is to pay £26 per month and his is to pay £26 per month. I am not sure if we are supposed to get two separate bills, if it is possible to combine them so just he gets the combined bill (which if it is cheaper we would prefer), or if two separate bills would be cheaper and to keep them separate or combinming the bill would be cheaper. Or if United Utilities have made a mistake. Thank you.
Tagged:

Comments

  • calcotti
    calcotti Member Posts: 3,801 Disability Gamechanger
    edited December 2021
    Not my area of knowledge but that doesn't sound right. I would expect there to be only one bill for a property. Speak to United Utilities.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • janer1967
    janer1967 Member Posts: 13,344 Disability Gamechanger
    I'm not sure but would imagine if 2 separate bills you maybe getting changed twice the amount of service charges 

    It would make more sense in my opinion to have 1 bill and you both pay equal share 

    I would contact the supplier to discuss 
  • Alex_Scope
    Alex_Scope Posts: 796

    Scope community team

    Hi @JumpingJames and thanks for your query, I think the best thing to do would be to give United Utilities a ring and run through things with them.

    I agree, having just one bill feels like the right thing if you're both living at the same property. Let us know how you get on!
    Online Community Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to give us feedback? Complete our feedback form now.
  • woodbine
    woodbine Community Co-Production Group Posts: 6,095 Disability Gamechanger
    £52 per month or £624 a year seems high unless it's a large property with a high rateable value, are you living together as a couple or just sharing?
    Be kind to newer members
  • JumpingJames
    JumpingJames Member Posts: 25 Connected
    woodbine said:
    £52 per month or £624 a year seems high unless it's a large property with a high rateable value, are you living together as a couple or just sharing?
    Sharing.
  • wilko
    wilko Member Posts: 2,442 Disability Gamechanger
    hello, contact your water supplier and explain your situation and you will hopefully have your account made over to a single account and paying only the one amount £26 per month I think the two accounts are generated automatically and will need human intervention to rectify. Don’t delay as you should get a refund at least one of or have the refund credited to the chosen account and restart direct debit when the credit has been used up. 

Brightness

Complete our feedback form and tell us how we can make the community better.