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need help

Globster
Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
Hello scope online community 
Can anyone I am been trying reset password for outlook email address account but much lucky with resetting my password for outlook account

I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

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Comments

  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    Quickly update managed resolve this matter

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • Alex_Scope
    Alex_Scope Posts: 7,562 Scope online community team
    Glad to hear @Globster let us know if anything else crops up :)
    Online Community Coordinator
    Scope

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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    @Alex_Scope
    I hope you are well@alex_Scope?

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • Libby_Alumni
    Libby_Alumni Scope alumni Posts: 1,251 Pioneering
    Globster said:
    Quickly update managed resolve this matter
    I'm glad you managed to sort it out @Globster - how are you getting on today? :) 
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    Scope

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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    fantastic thank for asking@Libby_Scope
     I hope you are well at Libby_scope?

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,979 Disability Gamechanger
    Hello @Globster

    Really glad you managed to resolve this! Sometimes tech can be tricky can't it. Though, it is our best friend most times. How are you now? :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    @L_Volunteer
    it is fantastic to thank you @L_Volunteer
    I hope you are well@L_Volunteer?




















































































































































    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,979 Disability Gamechanger
    Hi @Globster

    I am well thank you! :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • Libby_Alumni
    Libby_Alumni Scope alumni Posts: 1,251 Pioneering
    Globster said:
    fantastic thank for asking@Libby_Scope
     I hope you are well at Libby_scope?
    I'm good thanks @Globster - I'm seeing my family this weekend who I haven't seen in over a year, so really excited :) I'm glad you're doing well too!
    Online Community Information Coordinator
    Scope

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  • Alex_Scope
    Alex_Scope Posts: 7,562 Scope online community team
    I'm well thanks for asking @Globster :)
    Online Community Coordinator
    Scope

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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    @Libby_Scope
    I hope you have a wonderful time with your family

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • Libby_Alumni
    Libby_Alumni Scope alumni Posts: 1,251 Pioneering
    Globster said:
    @Libby_Scope
    I hope you have a wonderful time with your family
    Thank you, that's very kind of you :) 
    Online Community Information Coordinator
    Scope

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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    Hello to the online community 
    I have goggle authentication app on this outlook email account does anyone know how I can slow down the goggle authentication app because the verification number is too quick for me to type into the outlook app email account 
    I look for to hopefully someone on the online community can help with this difficult issue I am having with my outlook email account on the outlook app :)

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • Alex_Scope
    Alex_Scope Posts: 7,562 Scope online community team
    Hello @Globster that sounds frustrating!

    I'll see if I can find anything out for you about alternative ways to do this. 
    Online Community Coordinator
    Scope

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  • Alex_Scope
    Alex_Scope Posts: 7,562 Scope online community team
    Do you have the 'authenticator' app on the device you are using to access your emails, or on your phone? 
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    Scope

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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    Hello Alex 
    I have Authenticator app is on my iPad and is one that requires a password but I can’t remember before access my outlook email account on my iPad but can access emails from my iPhone but I don’t athentitenticatior app set up on my iPhone 

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • Alex_Scope
    Alex_Scope Posts: 7,562 Scope online community team
    edited July 2023
    To change the way you authorise things, you'll need to go into the settings of the app. Are you able to do that @Globster?
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    Scope

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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    @Alex_Scope it doesn’t show any settings on the app I was trying of removing the my outlook account from the authority app and then I can try reset my password for the account and I could put back on again

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,292 Disability Gamechanger
    @I can not get into my outlook email account because I have verified authentication turned on I need some help please  :)

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

  • Alex_Scope
    Alex_Scope Posts: 7,562 Scope online community team
    This is a tricky one @Globster can you remember if you were asked to install the authenticator by Scope?
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    Scope

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