need help

Globster
Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
in Coffee lounge
Hello scope online community 
Can anyone I am been trying reset password for outlook email address account but much lucky with resetting my password for outlook account
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  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    Quickly update managed resolve this matter
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Glad to hear @Globster let us know if anything else crops up :)
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    @Alex_Scope
    I hope you are well@alex_Scope?

  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    fantastic thank for asking@Libby_Scope
     I hope you are well at Libby_scope?
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    Hello @Globster

    Really glad you managed to resolve this! Sometimes tech can be tricky can't it. Though, it is our best friend most times. How are you now? :)
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    @L_Volunteer
    it is fantastic to thank you @L_Volunteer
    I hope you are well@L_Volunteer?




















































































































































  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    Hi @Globster

    I am well thank you! :)
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    I'm well thanks for asking @Globster :)
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    @Libby_Scope
    I hope you have a wonderful time with your family
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    Hello to the online community 
    I have goggle authentication app on this outlook email account does anyone know how I can slow down the goggle authentication app because the verification number is too quick for me to type into the outlook app email account 
    I look for to hopefully someone on the online community can help with this difficult issue I am having with my outlook email account on the outlook app :)
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hello @Globster that sounds frustrating!

    I'll see if I can find anything out for you about alternative ways to do this. 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Do you have the 'authenticator' app on the device you are using to access your emails, or on your phone? 
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    Hello Alex 
    I have Authenticator app is on my iPad and is one that requires a password but I can’t remember before access my outlook email account on my iPad but can access emails from my iPhone but I don’t athentitenticatior app set up on my iPhone 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    edited July 2023
    To change the way you authorise things, you'll need to go into the settings of the app. Are you able to do that @Globster?
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    @Alex_Scope it doesn’t show any settings on the app I was trying of removing the my outlook account from the authority app and then I can try reset my password for the account and I could put back on again
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    @I can not get into my outlook email account because I have verified authentication turned on I need some help please  :)
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    This is a tricky one @Globster can you remember if you were asked to install the authenticator by Scope?
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    @Alex_Scope
    i did not have to use a authentication app for scope  :)
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Thanks for explaining @Globster I've had a quick search online, and found this answer to the question: 'How do I turn off Microsoft Authenticator?'
    • Go to https://account.microsoft.com 
    • On the "Security" tab in the "Additional Security Options" section click on "Microsoft Authenticator App"
    • click on "Remove"
    I hope this helps you out, let us know! :) 
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,774 Championing
    @Alex_Scope I have not been able to get back outlook outlook I have now contacted Microsoft on Twitter to see if they can get back into my email address  :)
     I will keep the communication updated on this matter  :)

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