Disability and Thames water debt arrears

wasiflmc

Hello everyone. Anyone know about the Thames water support who can clear my water bills which is getting more and more because of my condition I use a lot of hot tub bath 3 to 4 times a day because of my chronic fatigue muscles syndrome where medicine are not working properly and I have severe and constant body pain all the time which affected my sleep. Since two years my water balance adding up more and more I pay £40 a month since than but now have cap up on the bills but I cannot clear previous balance of £3000. Please guide me what options I got I have 3 kids and have low income . You suggestions will really helpful to support me . 

skhan95

Have you applied for water discount help from Thames water? If you are on low income they can give you 50% off check with them if you are eligible. 

Thank u

wasiflmc

I am off sick since 18 months and my wife doing part time job but I get full occupational sick pay with my disability benifit PIP. With my sickness pay and my wife pay total £24,00 per month . 

MarkM88

This may help as a starting point - https://www.thameswater.co.uk/help/account-and-billing/financial-support

skhan95

They dnt include disability benefits so dnt worry about any of them just give them how much you earn …. I also get pip  they dnt include it call them and explain your situation and they will let u know same day if you are eligible or not

skhan95

 Giving them call would be the best thing to do… recently I call them and explain how much I get and told Them about my disability benefit as well they will help you the best from my experience good luck 

skhan95

I was also thinking same but I found water discount help Form and I called and gave them all the details and now I’m paying half water bill 

anth22

Hi I'm with anglian water,they help their customer's I'm on a tariff where I get 80% off my water bills. They have been so helpful to me.

wasiflmc

Thanks to all for every advice given to me .

TheAlien

My water rates are collected by my landlord as part of my rent, but are separate in terms of housing benefit, so I'm not sure how I go about applying for a discount.  My landlord is the local authority.

Tori_Scope

It looks as though you've already been given some good advice here, which is great @wasiflmc I was just wondering whether you may also be interested in accessing our free Disability Energy Support service, which can now also help you with water bills?

racyguy

anth22 said:

Hi I'm with anglian water,they help their customer's I'm on a tariff where I get 80% off my water bills. They have been so helpful to me.

Can't say that for my water supplier. They keep putting up the charge rate year on year for us to pay more even though we constantly get congratulated by them for reducing our usage.