Hi.. funny phone call from PIP after mandatory reconsideration — Scope | Disability forum
Find out how to let us know if you're concerned about another member's safety.

Hi.. funny phone call from PIP after mandatory reconsideration

ibzy162
ibzy162 Member Posts: 7 Listener
Hi, basically in January of this year I made a claim for pip, I had my assessment in July and literally couple of weeks later had letter through the post got 0 points for everything. It’s full of lies and not anything I had said and just judgements made by the person who took my call. I done the mandatory reconsideration in august a 4 page detailed letter explaining everything to the best of my ability. Long story short I received a phone call from the dwp last week about 5 days ago now. And got asked if I had been in jail, if I had been abroad and if I wanted all arrears to be paid in full in bits if I can manage my finances or not. Then she asked to speak to my sister who is my carer so she rang her and just asked her what meds I was taking and what support I was getting and that’s it. Just told her wait 5 days for decision. 
Just doesn’t make no sense to me at all because if she was going to award wouldn’t she just say I will be awarding you but just looking into more of your info. It don’t make no sense to me at all. Has anyone else had a similar phone call? Did you get awarded after? 

Comments

  • calcotti
    calcotti Member Posts: 3,765 Disability Gamechanger
    ibzy162 said:..Just told her wait 5 days for decision. 
    Just doesn’t make no sense to me at all because if she was going to award wouldn’t she just say I will be awarding you but just looking into more of your info. It don’t make no sense to me at all. Has anyone else had a similar phone call? Did you get awarded after? 
    Makes complete sense. She is looking at your case. She has gathered a bit more information from you and your sister to assist the decision making and will now review all the information and make a decision. The questions about time in jail or abroad etc are so that, if a decision to award is made, they don’t have to ring you again before making the payment. Such calls are common, as many threads on the forum indicate.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • ibzy162
    ibzy162 Member Posts: 7 Listener
    Thanks for the reply. 
    Oh okay.. I was just thinking why ask these questions at the start of looking at my claim again if there is a chance you will not change the decision.. 
    wouldn’t you want to look at the claim first and get a rough idea as to where it will be going and then asking these questions because then it will make sense to ask these types of questions because the decision is more likely to change. 
    Anyways I totally agree with what your saying especially because it’s been such a long time so even the call makes sense just to say look we’re looking into your case again. But also Iv seen on these forums that not everyone gets these phone calls, they just receive a letter through the post with the decision of the MR.. 
    that’s why it was just getting me thinking. 

  • calcotti
    calcotti Member Posts: 3,765 Disability Gamechanger
    Some people get calls, some do not.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • ibzy162
    ibzy162 Member Posts: 7 Listener
    Only thing that baffles me is why ask about my bank details and ask if I wanted arrears paid in full or in bits if in the end I won’t be awarded.. doesn’t make sense to ask such questions first if there’s a chance I won’t be awarded.. 
  • calcotti
    calcotti Member Posts: 3,765 Disability Gamechanger
    ibzy162 said:
    Only thing that baffles me is why ask about my bank details and ask if I wanted arrears paid in full or in bits if in the end I won’t be awarded.. doesn’t make sense to ask such questions first if there’s a chance I won’t be awarded.. 
    it saves another phone call.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • ibzy162
    ibzy162 Member Posts: 7 Listener
    Understandable. But it would be still be 1 phone call if they rang after and got an idea that yeah this person will be awarded then ask these questions. It seems like a waste of time and waste of a call to ask these questions if still you won’t be awarded. That’s why I thought why everyone does not get this call. Everyone should be getting this call then. 

    Hmm anyways I think I should find out more likely sometime during next week. 
  • MarkM88
    MarkM88 Member Posts: 2,288 Pioneering
    I think your reading too much into it. 
  • janer1967
    janer1967 Member Posts: 13,284 Disability Gamechanger
    They do call people for bank details especially if it has been a while since the claim started 

    As above think you are reading too much into it your not the only person it has happened to 
  • mikehughescq
    mikehughescq Member Posts: 8,234 Disability Gamechanger
    edited December 2021
    I’m not so sure it’s reading too much into it so much as not understanding the process. Having some of these details at the outset acts as an informal check on ID and enables DWP to see wherever any awards would be offset by owing money re: other DWP benefits. 

    Asking further down the line ensures that nothing stupid happens like paying onto the wrong account because you moved your current account and forgot to tell them. It is also however, regardless of whether you get an award, acts as an aid to the decision as a date of claim and date for first payment has to be established. At the outset of your claim the date will be the date you made the PIP 2 call but straight after that call you might have been hospitalised; put into care; imprisoned or trapped abroad and DWP won’t know that unless they ask. 

    Even if they are to refuse entitlement the decision is legally required to state a date from which you’re not entitled. They can only accurately do that by asking these questions.
  • ibzy162
    ibzy162 Member Posts: 7 Listener
    Maybe I am looking too much into it but just wanted more of an understanding of the chances being awarded when you get this call and get asked these questions 

    mikehughescq what your saying sounds right but not everyone receives the phone call is why it don’t make sense. Do they call to update the system, maybe yes.. do they call so they ask these questions as it’s procedure.. yes.. but why not everyone get these calls.. is it more likely or less that you would be awarded when asked questions about bank and arrears …etc.. because why ask if In the end you won’t be awarded wouldn’t that be a waste of a call.. wouldn’t you call if it’s more likely the decision would be changed.. anyways hopefully find out soon on my side
  • poppy123456
    poppy123456 Member Posts: 25,572 Disability Gamechanger
    It has been known here on the community for members to be asked the question about bank details and then not be awarded at MR stage.
  • mikehughescq
    mikehughescq Member Posts: 8,234 Disability Gamechanger
    ibzy162 said:
    Maybe I am looking too much into it but just wanted more of an understanding of the chances being awarded when you get this call and get asked these questions 

    mikehughescq what your saying sounds right but not everyone receives the phone call is why it don’t make sense. Do they call to update the system, maybe yes.. do they call so they ask these questions as it’s procedure.. yes.. but why not everyone get these calls.. is it more likely or less that you would be awarded when asked questions about bank and arrears …etc.. because why ask if In the end you won’t be awarded wouldn’t that be a waste of a call.. wouldn’t you call if it’s more likely the decision would be changed.. anyways hopefully find out soon on my side
    The call is an indicator that a decision is in the process of being made.

    There is no waste of a call. As already explained, some people will get a call so the decision can be framed correctly and some people won’t need that because DWP will already hold sufficient information from other sorties or other benefits. 

    You will note that bank details were not the only thing you were asked about. The call is often not made by the decision maker so the caller is often asking the questions blind i.e. they’ve no idea what the outcome is. They’ve just been asked to ask the questions as the next stage in the process. 
  • ibzy162
    ibzy162 Member Posts: 7 Listener
    Right just a quick update.. called up today and was told I should of received a letter by now but I haven’t.. was told I have been awarded enhanced daily and standard mobility.. 
    so maybe just some hope for people out there, I was originally awarded 0 points for everything.. I got help to write up a 4 page MR, stating all points where I should of been awarded and where the woman on the phone was wrong. I did not send in no extra evidence from either doctor or physiatrist, just a good 4 page letter detailing everything how my health is. To be honest I wasn’t thinking I would get awarded as Iv seen how hard it is but today got the good news. Like I said before that phone I think is more likely that you will be awarded rather than less likely being awarded especially when asked about bank details and arrears.. so keep your hopes up everyone because in the end you shall get what you deserve. 
  • Alex_Scope
    Alex_Scope Posts: 764

    Scope community team

    That's lovely news @ibzy162 I'm very pleased to hear it! I'm sure your experience will be so useful to read for anyone going through similar.

    Hope you plan to relax this evening, and take care :)
    Online Community Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to give us feedback? Complete our feedback form now.
  • Teddybear12
    Teddybear12 Community Co-Production Group Posts: 2,051 Pioneering
    Hi @ibzy162 Great news, well done.
  • ibzy162
    ibzy162 Member Posts: 7 Listener
    Yeah thank you soo much anyways for the support and replies.. I was just thinking that more likely I would be awarded as the person who phoned asked certain questions so I think if you get a similar phone call your more likely to be awarded even if they don’t tell you over the phone. 
  • KerryBemmy
    KerryBemmy Member Posts: 5 Listener
    Yeah I got a similar phone call asking if it was safe to put cash in my account, that was the only thing she rang to ask me. I also got awarded. The DM confirmed these calls are only usually made if they are making an award especially if they mention installments. 

Brightness

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
Complete our feedback form and tell us how we can make the community better.