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Hi.. funny phone call from PIP after mandatory reconsideration

ibzy162

Hi, basically in January of this year I made a claim for pip, I had my assessment in July and literally couple of weeks later had letter through the post got 0 points for everything. It’s full of lies and not anything I had said and just judgements made by the person who took my call. I done the mandatory reconsideration in august a 4 page detailed letter explaining everything to the best of my ability. Long story short I received a phone call from the dwp last week about 5 days ago now. And got asked if I had been in jail, if I had been abroad and if I wanted all arrears to be paid in full in bits if I can manage my finances or not. Then she asked to speak to my sister who is my carer so she rang her and just asked her what meds I was taking and what support I was getting and that’s it. Just told her wait 5 days for decision.

Just doesn’t make no sense to me at all because if she was going to award wouldn’t she just say I will be awarding you but just looking into more of your info. It don’t make no sense to me at all. Has anyone else had a similar phone call? Did you get awarded after?

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calcotti

ibzy162 said:..Just told her wait 5 days for decision.
Just doesn’t make no sense to me at all because if she was going to award wouldn’t she just say I will be awarding you but just looking into more of your info. It don’t make no sense to me at all. Has anyone else had a similar phone call? Did you get awarded after?

Makes complete sense. She is looking at your case. She has gathered a bit more information from you and your sister to assist the decision making and will now review all the information and make a decision. The questions about time in jail or abroad etc are so that, if a decision to award is made, they don’t have to ring you again before making the payment. Such calls are common, as many threads on the forum indicate.

ibzy162

Thanks for the reply.

Oh okay.. I was just thinking why ask these questions at the start of looking at my claim again if there is a chance you will not change the decision..
wouldn’t you want to look at the claim first and get a rough idea as to where it will be going and then asking these questions because then it will make sense to ask these types of questions because the decision is more likely to change.

Anyways I totally agree with what your saying especially because it’s been such a long time so even the call makes sense just to say look we’re looking into your case again. But also Iv seen on these forums that not everyone gets these phone calls, they just receive a letter through the post with the decision of the MR..
that’s why it was just getting me thinking.

calcotti

Some people get calls, some do not.

ibzy162

Only thing that baffles me is why ask about my bank details and ask if I wanted arrears paid in full or in bits if in the end I won’t be awarded.. doesn’t make sense to ask such questions first if there’s a chance I won’t be awarded..

calcotti

ibzy162 said:

Only thing that baffles me is why ask about my bank details and ask if I wanted arrears paid in full or in bits if in the end I won’t be awarded.. doesn’t make sense to ask such questions first if there’s a chance I won’t be awarded..

it saves another phone call.

ibzy162

Understandable. But it would be still be 1 phone call if they rang after and got an idea that yeah this person will be awarded then ask these questions. It seems like a waste of time and waste of a call to ask these questions if still you won’t be awarded. That’s why I thought why everyone does not get this call. Everyone should be getting this call then.

Hmm anyways I think I should find out more likely sometime during next week.

MarkM88

I think your reading too much into it.

janer1967

They do call people for bank details especially if it has been a while since the claim started

As above think you are reading too much into it your not the only person it has happened to

ibzy162

Maybe I am looking too much into it but just wanted more of an understanding of the chances being awarded when you get this call and get asked these questions

Username_removed what your saying sounds right but not everyone receives the phone call is why it don’t make sense. Do they call to update the system, maybe yes.. do they call so they ask these questions as it’s procedure.. yes.. but why not everyone get these calls.. is it more likely or less that you would be awarded when asked questions about bank and arrears …etc.. because why ask if In the end you won’t be awarded wouldn’t that be a waste of a call.. wouldn’t you call if it’s more likely the decision would be changed.. anyways hopefully find out soon on my side

poppy123456

It has been known here on the community for members to be asked the question about bank details and then not be awarded at MR stage.

ibzy162

Right just a quick update.. called up today and was told I should of received a letter by now but I haven’t.. was told I have been awarded enhanced daily and standard mobility..
so maybe just some hope for people out there, I was originally awarded 0 points for everything.. I got help to write up a 4 page MR, stating all points where I should of been awarded and where the woman on the phone was wrong. I did not send in no extra evidence from either doctor or physiatrist, just a good 4 page letter detailing everything how my health is. To be honest I wasn’t thinking I would get awarded as Iv seen how hard it is but today got the good news. Like I said before that phone I think is more likely that you will be awarded rather than less likely being awarded especially when asked about bank details and arrears.. so keep your hopes up everyone because in the end you shall get what you deserve.

Alex_Alumni

That's lovely news @ibzy162 I'm very pleased to hear it! I'm sure your experience will be so useful to read for anyone going through similar.

Hope you plan to relax this evening, and take care

ibzy162

Yeah thank you soo much anyways for the support and replies.. I was just thinking that more likely I would be awarded as the person who phoned asked certain questions so I think if you get a similar phone call your more likely to be awarded even if they don’t tell you over the phone.

[Deleted User]

Yeah I got a similar phone call asking if it was safe to put cash in my account, that was the only thing she rang to ask me. I also got awarded. The DM confirmed these calls are only usually made if they are making an award especially if they mention installments.

nav

Sorry to restart an old thread. I’m new to this site and have been reading everyone’s posts and replies regarding PIP for the past few months.

I received the same call last week with the exact same questions, nothing about instalments though. I started doubting whether I would get it but out of the blue at midnight last night I received 11 months back dated payment for standard daily living. Better than nothing, but I’m definitely appealing it. I don’t know what I’ve got for mobility as the letter hasn’t even arrived yet.

For the mandatory reconsideration letter, I used a template from the advicenow website, which has proven to be very successful. If anyone wants to do the same, search Google for ‘PIP Mandatory Reconsideration Request Letter Tool.’ I didn’t state anything about the lies but just focused on what I’m unable to do.

I posted my Autism certificate a week after posting the Mandatory Reconsideration letter, both with Royal Mail next day delivery signature required.

Can’t believe how quick 1 year flew by, I hope the next appeal is dealt with sooner.

Liberty99

Hi , I have been awarded standard living . I’m new to all this , if anything I found that I needed a lot of patients ,it all worked out fine . I had a call today to ask if I had any hospital or prison stays and my bank details . I have received the results of my tribuneral hearing but nothing from pip . Although it may all seem very difficult for some people , just keep on going forward with a mr or a appeal . I have suffered from mental health since the age of 16 , 41 years !! It was all very hard to claim pip and also many memories that was put in the back of my mind came forward with horrible percussions , having the final result was very liberating , for once , someone was listening , and thought my illnesses were significant , as my initial claim and phone assessment was just ignored . As well as osteoarthritis in many joints and a history of anxiety and depression I feel I should have got more points , but hey ! Anything will help right now , and I am grateful for anything really . Just need to say that telephone assessments are a joke , I had a very broad Irish lady on my assessment , I didn’t quite understand her and asked her to repeat several times , the lies that were told by dwp on this assessment was nothing but a joke ! On my appeal I asked the courts to listen to the telephone assessment , and I feel sure they drew in their own conclusions . So , don’t give up , keep going and fight for what your entitled too x

JBS2022

If a DM calls asking if you can handle a lump sum, it's usually because your claim is successful, it's now part of the PIP guidelines that they have to contact people being awarded a large backpay especially if there is a vulnerability marker on file.

debpp

I can see people asking advice about others people journey how long you were waiting etc etc then one person is either a robot or readying from a text book all what you are saying is online to read not finding this page very helpful at all. Cam see what every someone asks it's closed down with a negative.

cherypop

hi every one I have very painful arthritis in most of my joints and also get very anxious . I am 65 I was awarded enhanced daily living about a year ago after a tribunal which was extremely stressful but up to now they have refused any mobility allowance have appealed two times and out of the blue I had a call concerning a mandatory decision. I was asked about prison etc and would it be ok to have a sum of money put Ito my account oh and also my bank details. She said I would have a decision within 10 working days fingers crossed. Ps very helpfull reading all your comments makes me feel I’m not alone.

I have worked all my life but in 2022 occupational health deemed me unfit for work so I had to leave my job so that’s why I went down the PIP road as other benefits didn’t seem to apply to me

Charlie_Alumni

Hello @cherypop and welcome to the community. 😊 I'm really pleased that reading other comments has helped you feel less alone with all of this. I hope that you get the outcome you want, please keep us updated with how you get on.