I was expecting a call from an ESA coach today but didn’t get one. Is there a reason for this ?

momatjax
momatjax Online Community Member Posts: 1 Listener
edited January 2022 in Employment and Support Allowance (ESA)
Hi there,

I was expecting a call from an ESA coach today but didn’t get one.  Is there a reason for this ?  It is a bit annoying as I waited in to speak to them but had it been the other way around and I did not answer my call. My payments would probably have been stopped.
please can you let me know why I was not contacted.

thank you 

Jeanette

Comments

  • MarkM88
    MarkM88 Online Community Member Posts: 3,119 Connected
    No one here can tell you that, it would just be a guess. Have you contacted them to ask? Frustrating as it is, things do happen sometimes. 
  • poppy123456
    poppy123456 Online Community Member Posts: 62,586 Championing
    Hi,
    We can only guess why you didn't receive the call today. No one here works for DWP. They maybe able to tell you if you ring them to ask but as you're ringing a call centre there maybe no information on the system to be able to tell you the reason.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hello @momatjax and welcome to the community :) As our members have advised, I know it's frustrating, but it's probably best for you to contact your ESA coach or give them a ring, just for some clarity. They might be able to investigate for you.

    Keep us updated with how you get on, and if you're unsure about anything, please ask.

    Alex 

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