Pip cancelled because they said they received my review form late. What can I do?

leonas

Hi I am receiving pip and in November they sent me a form to fill in to carry on getting my pip which I get higher rate mobility and standard rate I got a letter telling me they received my form late and have cancelled sll my pip because it was late I sent it back the end of Nov and on the letter it had to be back by the 14th Dec it was a pre paid envelope that came with it which I posted back to them does anyone have any advice please thank you do much Leona x

poppy123456

This has happened to a few people here and when they've rang them they reinstated their award because the form had then been received. Have you rang them to ask them? Did you get proof of posting from your post office to prove that you posted it?

calcotti

Ring them up. Tell them you sent it back. Check whether they have now received it and if they have ask them to reinstate your award pending completion of the reassessment.

leonas

poppy123456 said:

This has happened to a few people here and when they've rang them they reinstated their award because the form had then been received. Have you rang them to ask them? Did you get proof of posting from your post office to prove that you posted it?

poppy123456 said:

This has happened to a few people here and when they've rang them they reinstated their award because the form had then been received. Have you rang them to ask them? Did you get proof of posting from your post office to prove that you posted it?

Hi it says in the letter send it back in the envelope provided which I did on hind sight I should have recorded it I always send everything they ask for on time I am so worried that I can't prove I sent it it says in the letter they didn't receive it on time so it looks like they got it I just did what they told me to do thanks Leona 

poppy123456

Recorded delivery is not need because that's not proof it's arrived with DWP. It's signed for by someone from Royal Mail at the sorting office. Proof of posting is free from any post office and it's proof you posted it, which is all you need.

Give them a ring tomorrow when they open and ask them to reinstate it as they've now received the form.

leonas

I'll do that first thing it was just quite a shock thank you for your help it's a fab site for support many thanks x

leonas

I rang this morning and they never received my form so they are sending me another very nice gentleman said it happens a lot.
I am  glad that I copied the original one sent I'll just copy what I had written in it again so panic over and they have reinstated my payments till its sorted.Thank you all for your help I'll send the next one recorded 
Regards Leona x

poppy123456

Glad it's sorted. Please don't send it recorded delivery because it's nothing more than a waste of money. It's not signed for by anyone from DWP, it's signed for by someone from Royal Mail sorting office and means it will be somewhere in the sorting office building, not with DWP.

It's not classed as arriving until it's been added to the computer, which could take a couple of weeks. All you need is proof of posting, which is free from any post office.

leonas

OK thank you for that I'll do that then.

Donna55

This has just happened to me, I posted my forms back with about a week to get their, then Saturday morning received a letter saying the forms had not been received on time and all my pip was to be stopped. I found this forum and read it has happened to quite a few people, so took your advice. I rang them today and a lovely lady called Claire said they had now received my claim and my pip reinstated. The form was posted with what I thought plenty of time to get their, but Claire said they didn't get them until the 22nd,thats means it took just under 3 weeks to get their!!!! Now that to me is ridiculous, I was worried all over the weekend, but thank goodness it's now been sorted. I just wanted to thank you for the advice. X

Alex_Alumni

I'm really glad you were able to find out it was going to be okay when you rang @Donna55 it must've been a horrible feeling to get that letter!

Thank you for sharing what happened, I've no doubt it will be so useful to our members in similar positions. I hope you can relax now, I think I'd need to lie down in a dark room!    

Alex