ESA Payment not been paid

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Comments

  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    See what further information you get from ESA and then post back for more advice if you need it.
  • Pandapaws
    Pandapaws Online Community Member Posts: 517 Pioneering
    @Alex_Scope @calcotti
    i have some great news, I am getting 2 payments tomorrow and am also getting money that they owe me on 13/04 which is something I never expected, so that’s very much needed what with everything going up. They’ve increased my payment too, they said that the computer system crashed, so they’re having to set up my claim again but at least I will still get the payments which is the main thing. I checked my bank and can see one of the payments is pending but it says JSA, so I’m hoping that it will be going back to esa once they’ve sorted it all out.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Glad it's sorted. When they make a manual payment it always says JSA next to it. This doesn't affect your ESA Support Group. Some people do panic when they see that.
  • Pandapaws
    Pandapaws Online Community Member Posts: 517 Pioneering
    @poppy123456 thanks so much for that, it did make me think a bit 
  • Pandapaws
    Pandapaws Online Community Member Posts: 517 Pioneering
    @Teddybear12 Hi sweetie, thanks so much! It’s such a relief 
  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    Have they said how much your weekly entitlement is going forward?
  • Pandapaws
    Pandapaws Online Community Member Posts: 517 Pioneering
    @calcotti yes they did say that it’s been increased but I can’t remember the exact amount 🫢😶‍🌫️ I think he said £60-£70 more 
  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    You'll get a letter in due course which should make it clear. Come back if you need advice interpreting the letter when it comes.
  • Pandapaws
    Pandapaws Online Community Member Posts: 517 Pioneering
    @calcotti yes I hope so as I can’t remember everything that was said! Thank you all for your help! I really appreciate the support 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    That's great to hear @Pandapaws I'm pleased to hear it! A nice relief for you :)
  • Pandapaws
    Pandapaws Online Community Member Posts: 517 Pioneering
    @Alex_Scope yes thank it really is! They’ve done one payment today now and another one is going in tomorrow but it’s still not adding up to the amount they said yet. So I’ll see if they put anymore in on 13th
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Fingers crossed, at least they've kept you in the loop and let you know about the system crashing, which is better than not saying anything.
  • Pandapaws
    Pandapaws Online Community Member Posts: 517 Pioneering
    @Alex_Scope yes, I’ve had to keep ringing them 🤣 

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