I keep getting told a case manager can make same day desicon as it a 3 week wait

Leanne29

Hi there our supportworker did the assessment for me they received it 3 weeks yesterday I keep getting told a case manager can make same day desicon as it a 3 week wait 

poppy123456

Hi,

You don't say what assessment this is for, whether it's PIP or the work capability assessment? Either way a decision can take anything up to 12 weeks, sometimes longer.

Tori_Scope

Welcome to the community @leanne29 How are you doing? Thanks for joining the community!

I'm also not quite sure what you're referring to here. Are you talking about a benefit assessment? I've moved your post into our general benefits and financial support category for the time being, but can always move it somewhere else if needed  

As poppy123456 has said, waiting times for benefit assessment decisions can unfortunately be quite long. It's difficult to say exactly how long the wait will be, as it does vary. 

Leanne29

It's a pip assessment it been back 3 weeks was told on the phone fro new claims its a 3 week wait

poppy123456

For PIP it's 2-12 weeks ( after the assessment) and this applies to all claims, regardless of whether it's a first time claim or not.

Leanne29

When I phoned up 2 days ago they said they just been notified that desicon are taken 3 weeks that the think get told different stuff all the time

poppy123456

As you've already waited 3 weeks then they are clearly wrong. There's nothing more you can do until a decision's been made.

janer1967

When you call you are speaking to an outsourced call handler who doesn't always give the correct advice that's why you are told differently each time you call 

We advise based on what other members say about their experiences 

Even pre covid it was always advised decisions take up to 8 weeks but with increased backlogs that's why there is more delay