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The whole experience of my phone assessment was awful

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Tori_Scope

Hi @domingochevaz

Welcome to the community!

I'm also really sorry to hear about the experience you had during your assessment. Though many people have positive experiences, where the assessor is respectful and clear, some people do unfortunately have negative experiences, so you're not the only one to have been through this.

As teddybear12 has said, your best bet might be to submit a mandatory reconsideration (MR) if you don't get the outcome you were hoping for. It's worth waiting to see what your decision letter says first, so that you know where you're at.

If you end up needing to challenge your decision, we'd all be happy to help you understand this process. You can also use the link teddybear12 has posted to get expert advice and support if needed.

It sounds as though things are quite difficult for you at the moment. Are you recovering from coronavirus okay? Are your pain killers helping you to cope with the pain after your recent surgery? Are the anti-depressants you've been taking helping you to manage your mental health?

nickzzx

Hi, sorry to hear you are unwell. My partner had his telephone assessment at the beginning of Feb and had exactly the same experience so I feel deeply for you. We are also unsure where to go now as I feel a complaint really needs to be made and answered, not just logged and never spoken of again! If I find any info that would be helpful to you I will forward it on.

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gowe

domingochevaz said:

I got a copy of my report from assessor and he lists my medication on it ,however throughout the report he sais I’m not taking medication for my mood or anxiety ?. I take anti depressants for my mood and propranolol for anxiety ,yet even though he listed this the whole report sais I don’t take anything,he also sais I have no problem interacting with other people when I’ve suffered with severe social anxiety for nearly 20 years ,also said I don’t use a dossette box when I do..most of the report is inaccurate and has glaring mistakes ,how can he say from a 1 hour phone call that I don’t have mental health issues when I have a 20 year history from a variety of doctors and mental health recovery team and have been prescribed lots of different anti depressants over the years,in 2006 I was seen by mental health psychiatrist and told I had recurrent depressive disorder and severe anxiety ,I have never claimed benefit in my life and worked through 20 years of back pain and mental health issues brought on by my back problems I think,,,,I’ve had spinal surgery twice in 3 years February being the last one and by far the most painful experience in my life,why are assessors allowed to lie in the report so obviously…he openly doesn’t except doctors and specialist mental health teams who have supported me through 20 years of hell and apparently this “nurse” knows best because he spoke to me on the phone for an hour

Disgusting! Did you get any points? I’m still awaiting my report. I had a bad experience too with my assessment.

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gowe

domingochevaz said:

12 mobility and 9 daily living but should be nearly double that I think

Well it’s good that you are making a complaint because this can’t go on the way people are treated at some assessments.

poppy123456

domingochevaz said:

12 mobility and 9 daily living but should be nearly double that I think

The assessment report is not a decision, it's recommendation only. Although they do mostly go with the report, it has been known for them to go against it.

If the decision is Standard daily living and Enhanced mobility. Whether it's possible to score more points for Enhanced daily living will totally depend on exactly how your conditions affect you against the PIP descriptors. Very few people totally understand the descriptors and what they mean.

For the mobility, even if more points were scored, it wouldn't make any difference because Enhanced is the highest award.

Once the decision is made, if you're not happy, before doing anything else you should get some expert advice from an agency near you to check that more points can be scored for a higher award. Start here. https://advicelocal.uk/