Pension credit. Why was I told to take my grandad's bus pass and bank statement to the job centre?

marcus93
marcus93 Community member Posts: 31 Listener
edited April 2022 in Benefits and income
Hi I applied for pension credit on behalf of my  grandad was tolled to take hes bus pass to job centre and a bank statement why is  this please 
«1

Comments

  • janer1967
    janer1967 Community member Posts: 21,922 Championing
    Hi and welcome to the community 

    It will be to check his identity that's all 
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Hi @marcus93, I hope the above reply has been helpful and has eased any concerns you may have had :) 

  • marcus93
    marcus93 Community member Posts: 31 Listener
    So the job centre will take photo copys and send to pension credit 
  • marcus93
    marcus93 Community member Posts: 31 Listener
    Is that right 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    That's right @marcus93 yes :)

    If you're still unsure when you go in, you can always ask them to explain everything for you.
  • marcus93
    marcus93 Community member Posts: 31 Listener
    When I go  into job centre do I say I have applied for pension credit on behalf of my grandad then what do job centre do  with bus pass  and  bank statement 
  • janer1967
    janer1967 Community member Posts: 21,922 Championing
    They will copy them and give them back to you 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Yes that's right @marcus93 they'll probably check them, and if they need to they might photocopy them and give them back to you. 

    Checking his ID at the job centre will help you complete the application on your grandads behalf.
  • racyguy
    racyguy Community member Posts: 560 Empowering
    Please be aware that the Pension Service are taking well in excess of 6 months to process a new Pension Credit claim and get it into payment.
    Also from my own bitter experience you must ensure that if your grandad's income changes at any time, even by 1p you are required to notify the Pension Service. Likewise if his income reduces by more than a 1p  that also must be reported.
  • marcus93
    marcus93 Community member Posts: 31 Listener
    Hi please can you tell me what pension credit postal address is please as i have been to job centre today and they have stamp and verified documents and need send them off 
  • calcotti
    calcotti Community member Posts: 10,005 Championing
    https://www.gov.uk/find-pension-centre
  • marcus93
    marcus93 Community member Posts: 31 Listener
    Please can you tell me what were i sent my documents to pension credit what postal address please its not clear i dont understand it please could you tell me were i send to please thank you 
  • calcotti
    calcotti Community member Posts: 10,005 Championing
    edited April 2022
    marcus93 said:
    Please can you tell me what were i sent my documents to pension credit what postal address please its not clear i dont understand it please could you tell me were i send to please thank you 
    It depends on where the claimant lives. You need to input the post code of the claimant on the site I linked to and it will then tell you the relevant address.

    Alternatively ring Pension Credit and ask them.
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Follow the instructions in the link provided.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,443 Championing
    It can all be a bit confusing, can't it @marcus93. Have you been able to work it out now? 
  • marcus93
    marcus93 Community member Posts: 31 Listener
    Yes all done paided recorded delivery so it can definitely get there tomorrow 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    marcus93 said:
    Yes all done paided recorded delivery so it can definitely get there tomorrow 

    It won't arrive by tomorrow. It will be signed for by someone from Royal Mail sorting office and not someone from DWP. Pointless sending anything to DWP by recorded delivery because of this reason. It often takes a few weeks to be added to the system. Proof of posting is all that's needed and is free from any post office.
  • marcus93
    marcus93 Community member Posts: 31 Listener
    No i know what lady said she works behind the counter and she said it dose why would she tell lies come on 
  • marcus93
    marcus93 Community member Posts: 31 Listener
    Its garrteeted to get there tomorrow if it doesn't then simply get my money back 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    When sending post to DWP it never ever arrives in the DWP building the following day.
    It will arrive at the sorting office and by signed by someone from Royal Mail. The person in the post office will probably not have known that.

Categories