Pension credit. Why was I told to take my grandad's bus pass and bank statement to the job centre?

marcus93

Hi I applied for pension credit on behalf of my  grandad was tolled to take hes bus pass to job centre and a bank statement why is  this please 

janer1967

Hi and welcome to the community 

It will be to check his identity that's all 

Ross_Alumni

Hi @marcus93, I hope the above reply has been helpful and has eased any concerns you may have had  

marcus93

So the job centre will take photo copys and send to pension credit 

marcus93

Is that right 

Alex_Alumni

That's right @marcus93 yes

If you're still unsure when you go in, you can always ask them to explain everything for you.

marcus93

When I go  into job centre do I say I have applied for pension credit on behalf of my grandad then what do job centre do  with bus pass  and  bank statement 

janer1967

They will copy them and give them back to you 

Alex_Alumni

Yes that's right @marcus93 they'll probably check them, and if they need to they might photocopy them and give them back to you. 

Checking his ID at the job centre will help you complete the application on your grandads behalf.

racyguy

Please be aware that the Pension Service are taking well in excess of 6 months to process a new Pension Credit claim and get it into payment.
Also from my own bitter experience you must ensure that if your grandad's income changes at any time, even by 1p you are required to notify the Pension Service. Likewise if his income reduces by more than a 1p  that also must be reported.

marcus93

Hi please can you tell me what pension credit postal address is please as i have been to job centre today and they have stamp and verified documents and need send them off 

calcotti

https://www.gov.uk/find-pension-centre

marcus93

Please can you tell me what were i sent my documents to pension credit what postal address please its not clear i dont understand it please could you tell me were i send to please thank you 

calcotti

marcus93 said:

Please can you tell me what were i sent my documents to pension credit what postal address please its not clear i dont understand it please could you tell me were i send to please thank you 

It depends on where the claimant lives. You need to input the post code of the claimant on the site I linked to and it will then tell you the relevant address.

Alternatively ring Pension Credit and ask them.

poppy123456

Follow the instructions in the link provided.

Tori_Scope

It can all be a bit confusing, can't it @marcus93. Have you been able to work it out now? 

marcus93

Yes all done paided recorded delivery so it can definitely get there tomorrow 

poppy123456

marcus93 said:

Yes all done paided recorded delivery so it can definitely get there tomorrow 

It won't arrive by tomorrow. It will be signed for by someone from Royal Mail sorting office and not someone from DWP. Pointless sending anything to DWP by recorded delivery because of this reason. It often takes a few weeks to be added to the system. Proof of posting is all that's needed and is free from any post office.

marcus93

No i know what lady said she works behind the counter and she said it dose why would she tell lies come on 

marcus93

Its garrteeted to get there tomorrow if it doesn't then simply get my money back 

poppy123456

When sending post to DWP it never ever arrives in the DWP building the following day.

It will arrive at the sorting office and by signed by someone from Royal Mail. The person in the post office will probably not have known that.