Could text communication be considered a reasonable adjustment for Autism for UC?

wrongplanet1
wrongplanet1 Online Community Member Posts: 1 Listener
edited May 2022 in Universal Credit (UC)
Am I right that text communication would be considered a reasonable adjustment for Autism? Is there anything you can do if they say no? They say they need a phone call and then a face to face appointment to confirm identity. Then ongoing calls until work assessment done. All they have offered me is a quiet room. Having autism and ME means that pushing myself causes me to crash badly and can take weeks to recover.

Comments

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi and welcome to the community 

    It is normal that you have at least one f2f to verify your identity and discuss your claim and you can't do that by text 

    They may allow someone to take your documents in for you bit this is rare 

    Your work coach can arrange the follow up appts to be done by phone but it is at their discretion again don't think text is an option 

    You can put in a request for reasonable adjustments and see what the outcome is 

    Put a note on your journal mark it as service issue and ask for the adjustments 

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